Christina Wilkerson Email & Phone Number

Orange County, California Area

Member Experience- Managed a branch with an average monthly volume of 20,000 teller and 1,300 services transactions- Led the team to an Overall Excellent Service Score of 95% in 2021- Established 2 New Builds in 2018 and 2021Teammembers- Managed a team of 16 teammembers- 95th percentile Gallup overall Team Engagement results in 2021 - Co-Facilitated a branch division Emerging Leaders Program Overall Achievements:- 2020 Filene i3 Program Participant - 2020 Dream Team Award Recipient- 2020 UC Davis Leadership Program Graduate

Orange County, California Area

Teammembers- Managed a staff of 45 teammembers- Initiated Onboarding Plan for new hires/existing teammembers-15 new teammembers hired in 2017-18 existing teammembers promoted in less than a year- 2017 Gallup Survey, GrandMean of 4.61 out of 5 in Teammember Engagement 2017 Overall Achievements- 109.6% growth in New Loan Originations - $71 million YTD funded - 106.3% growth in New Membership – 5,050 YTD of New Memberships established- Annual Branch Audit- Scored an Above Satisfactory2017 Annual Branch Volume on Operations/Sales:- 587,176 Teller Transactions- 67,418 Services Transactions

Houston, Texas Area

- Managed a staff of 10 employees- Responsible for growing consumer and business revenue and pre tax earnings year over year.- Reviewed business and consumer credit and accounts to provide lending recommendations.- Directed branch activities, maintained prescribed security measures and compliance with policies, procedures as well as applicable laws and regulations. - Acted in the Branch Manager's absence2015 Overall Achievements- 142% New Loans - closed $5.5 million in consumer and small business loans- 109% Community Bank Partnership - referred 48 clients to other bank divisions.- 98% and 96% Audit Score for Lobby and Motorbank.- 96% Overall Customer Experience

• Played an instrumental role in increasing customer satisfaction ratings index from 68% to 91% within 9 months.• Successfully obtained the maximum score of 100% on all internal control categories of branch’s2013 annual audit.•Managed a branch with $575,319,000 of total deposits and investments balances.-Managed a staff of 20 employees- Private Bankers, Small Business Bankers, Relationship Bankers and Tellers.-Created and directed sales team training and development activities.-Led and coached sales calls with team members to establish sales and customer retention goals.-Conducted daily morning huddles to recap previous day activities and set sales focus for the day.-Ensured team is in compliance with policies and procedures.-Supported Branch Manager with Customer Experience, Sales Campaign, and Branch Profit and Loss.-Worked and was promoted to various positions; Teller, Operations Supervisor, Sales Service Associate, and Relationship Banker.-Acted in the Branch Manager's absence.