Chris Honour Email & Phone Number

Orlando, Florida, United States

Maintains overall responsibility for successful planning and execution of technology projects by planning, assisting in design and managing the implementation of hardware, middleware, web and software applications. Communicates with business leaders and C-level executives regarding changes to project scope, assessment of possible constraints and.

Owner and photographer for East Orlando Photography. We shoot mostly weddings and engagements, but also work as a photographer for senior school and family portraits, special events and corporate photography.

Managed the delivery of contractual services to Johnson and Johnson across multiple divisions of IBM (server, network, IMAC, backup and restore, asset management and deskside/helpdesk competencies). Managed all IBM resources and operational tasks both internal (HR, budget, forecasting, training, etc.) and external (client review, escalations, project.

Led 18 deskside technicians supporting IBM offices in Florida, North Carolina and Kentucky. Managed departments’ ISO, QMS and security guidelines.-- Developed standard deskside/helpdesk audit questionnaire for internal and external audits, allowing IBM to better prepare and maintain an audit ready team.-- Worked with team leads from the helpdesk to.

Led 14 deskside technicians throughout the Southeast supporting IBM employees in various environments by using remote control and/or phone support.-- Helped design and implement statistical analysis of processes leading to continual improvement which increased tickets worked from 32 to 44% over local deskside support.

Supervised as many as 18 desktop technicians in support of Lucent.-- Maintained service delivery objectives, analysis of metrics, asset management, project planning, coordination of web based ticketing system. -- SME in problem/change management, procurement and helpdesk services. -- Trained technicians in new work procedures. Provided technical assessment.

Education record

Mcse