Joy Lexpong Email & Phone Number

Fairfax, Virginia, United States

Create and provide professional design and art solutions for (but not limited to): logos, flyers, mailers, marketing materials, compliance materials, CRM email systems and more.Provide creative solutions and marketing efficiency/efforts for loan officers.Effectively communicate, work with, and build relationships with all levels of constituents including staff members, external candidates, and vendors, while operating in a fast-paced customer service driven environment.Assisted in establishing and building an Influencer Division for the company- providing online leads.Created a brand guide and on boarding process for the company.Apparel design and management; assisted in starting a store front for the company.Set up Vistaprint Business account to help the company reduce marketing expenses by 30%.Created a Tiktok account for the company, help grow a following to 800+.Increased followings on Facebook, Instagram, Linkedin.Event planning for internal events (Family Day, Women's Event, Sale's Trip)Help build culture within the company by planning internal events, challenges, and networking events.Promoted twice from Marketing Assistant to Social Media Coordinator to Division Marketing Coordinator. Proficient in Canva, Microsoft Office, Adobe Suites, CRM: Surefire, SharePoint, Word Press.

Fairfax, Virginia, United States

Social media management, social media analytics, and graphic design.Focused on Instagram, Facebook, Tiktok, Linkedin, YoutubeCreated company's Tiktok accountCreated monthly social media content calendarActively posted on Instagram StoriesActively engage on Instagram

Northern Virginia

I promote high-profile multimillion dollar company clients through field marketing projects.

Washington D.C. Metro Area

I am a Diageo brand enthusiast that educate consumers on Diageo Brands during on, off, and experiential special events. I deliver a unique sampling experience, and help consumers make informed brand decisions. I interact and actively engage consumers at the point of purchase and experience, with the end goal of reinforcing and/or increasing brand awareness. I have a wide range of job responsibilities related to engaging consumers to recognize, prefer and purchase our client brands. I obtain an extensive level of knowledge including Category, Product Distillation/Production, and BrandPRIMARY RESPONSIBILITIES: • Actively engage and educate consumers at the point of experience, purchase and consumption • Humanize the brands and build trust of consumers through education • Lead consumers through a sampling journey of featured product(s) (where legal and within local legal limitations and as per policy) • Regularly complete digital training for market brand and programs as directed

Mclean, Virginia

Within 4 weeks of being a Part-Time Sales Associate at Joie, I got promoted to be a Sales Supervisor. 7 months since being promoted to Sales Supervisor, I got promoted to be an Assistant Store Manager. I have proven success in time management, leadership qualities, problem solving skills and clienteling. I am responsible for maintaining merchandise and store appearance, as well as meeting and exceeding established individual as well as overall store sales goals. Responsibilities- Ensuring exceptional customer service at all times by being an effective leader on the sales floor.- Focuses on the customer experience, develops customer loyalty, and cultivates repeat business.- Displays effective selling techniques and client development by leading by example.- Displays business acumen by explaining key performance indicators (KPIs) to associates set forth by the Store Manager and contributing to the overall store sales goals.- Maintain store presentation to ensure the selling environment is customer ready at all times.- Constantly following standard operating procedures of the store and driving results by contributing to the to the store operations.- Is an ambassador for all company values and uses integrity at all times.- Constantly help stores associates improve their product knowledge and selling skills.- Delegate operational tasks amongst team effectively and clearly explain expectations and deadlines.- Communicate presentation standards and replenishment needs to ensure the store is always customer ready.- Drives results by prioritizing selling while keeping associates focused.Marketing:- Clientele via email, phone on a weekly basis- Creating email graphics for monthly newsletter and birthday - Responsible for visuals-- follow directives and implementing my own creativity freely- Attention to details for visuals; making sure it meets standards on a daily basis- Event planning for store shopping events

Richmond, Virginia Area

Description: - Approach consumers driving positive product trial, awareness and help establish Red Bull consumption in different moments of need.- Support our on and off premise sales through sales drive.- Merchandising and other sales support activities. - Work at Red Bull events and help ensure an unforgettable consumer experience with the brand. I play an instrumental part of the organization, as the eyes and ears on the ground that listen to how consumers perceive our brand and our product, sharing this useful insight with the broader business to support future ideas and opportunities.Marketeer:- Sample various Editions of Red Bull within the Southern Virginia Market.- Introduce new consumers to the new Editions and Red Bull to new users.- Market towards students at colleges/universities, workers in various fields, consumers who are active/stay fit.- Drive the Red Bull Mini Cooper around the territory to market the drinkSales Support: - Leverage the Wings Team to win accounts (restaurants/bars) to sell the different Editions they don't carry + new accounts to sell Red Bull (On-Premise Sales Support).- Audit, inform employees about Red Bull, collect contact information, manage presentation at Off-Premise Accounts (gas stations, grocery stores). Special Projects:- Warehouse Manager: Maintain/Upkeep warehouse.- Helped alongside with Red Bull Can You Make It Campaign; Event Planning.- Assist Southern Virginia Market Musketeer (On-Prem Salesperson) with potential accounts to win over [Graduate Hotel.- Network with local businesses to connect with/sample at events.

Washington D.C. Metro Area

Objective: To support the sales team and deliver the customer service promise by creating an organized and pleasant shopping environment for the customers.Essential Job Responsibilities SALES SUPPORT• Replenished merchandise on the sales floor• Performed stock checks for customers and in support of sales associates• Assisted with merchandise floor moves and other visual tasks• Processed POS transactions accurately and efficiently• Complied with all sales related policies and procedures• Given the opportunity to practice the Sales position– given a goal to meet weekly of max $2400 and min of $600CUSTOMER SERVICE• Greeted each customer in a warm and friendly manner• Interacted with customers as they enter the store• Responded to customer’s questions quickly and accurately• Determined customer’s needs and direct them to the appropriate sales associate• Assisted the sales associates in resolving all client problems and complaints as needed• Worked with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms• Maintained deep product knowledge• Provided the highest level of customer service to each customerOPERATIONS• Kept sales floor and merchandise neat, organized and stocked• Assisted floor-sets; use personal judgments on visual merchandising• Unpacked, hang/fold merchandise, and secured security tags when needed• Maintained the sales floor, fitting rooms, cash wrap; processes and run go-backs• Adhered to work schedule, inclusive of time and attendance• Complied with all Point-of-Sale policies and procedures• Processed shipments and store order fulfillments

Richmond, Virginia Area

- Launched a venture which was profitable the first 3 months- Evaluated market conditions to identify a business opportunity- Validated in the market product fit and customer behavior through testing and evaluation What started out as a class project flourished into a campus business! My partner, Connie Ngo and I saw that time was an enemy to students on campus. Something as simple as grabbing a beverage in between classes was a constant daily struggle. The lines are always long and the businesses on campus do no cater to the time of the their students. We wanted to created a business that would not only allow students to grab a refreshing beverage but also have a memorable experience. The Virgin Bar offers delicious mocktails– nonalcoholic versions of some of your bar favorites! The Virgin Bar offers the feeling of being in a tropical paradise and all drinks are made as they would be at a bar. Our vibrant set up appeals to the college demographics as well as our prices.

Richmond, Virginia Area

Recovered and replenished the storeExecuted merchandising directivesMaintained visual merchandising presentationsMaintained a clean store environmentDrove revenue and provide an exceptional client experience through relationship buildingProduct knowledge sharingProcessed store order fulfillmentsOperated cash register

Washington D.C. Metro Area

Selected to train new employees Worked on the floor, assisting customers, making suggestion and anticipating needsExpertly talked with customers about promotional itemsRecruited by multiple A&F locations to fill in and support staff when neededReviewed floor design packet and efficiently reset entire store (floor set)Changed marketing pieces throughout store, independently selecting placement of piecesTrained in loss prevention procedures and requirements

Bachelor Of Science (B.S.), Business Marketing, Product & Brand Management, 3.2 Gpa

Activities and Societies: Alpha Kappa Psi, daVinci Product Innovation certificate, American Marketing Association, Scotland: Global.

Advance High School Diploma, 3.4

Activities and Societies: Photography club, Red Cross club organization volunteer, Best Buddies, Deca, Animal clubSome electives include.