To create marketing strategies and campaigns and undertake all duties necessary to deliver such strategies and marketing objectives. To take responsibility and delivering all aspects of company marketing requirements and building excellent client relations. Plan and co-ordinate, liaising with suppliers, to deliver marketing and promotional material to deadlines.Draft and issue press releases, features and editorials for as needed, ensuring that they are written in a… Show more To create marketing strategies and campaigns and undertake all duties necessary to deliver such strategies and marketing objectives. To take responsibility and delivering all aspects of company marketing requirements and building excellent client relations. Plan and co-ordinate, liaising with suppliers, to deliver marketing and promotional material to deadlines.Draft and issue press releases, features and editorials for as needed, ensuring that they are written in a professional manner and to meet relevant deadlines, liaising with any 3rd parties, arranging and attending photo-calls to take photos as needed. Liaise with the media to secure a range of opportunities including competitions, reader offers and incentives. Manage all company marketing tools including social media, Google analytics, building, SEO, online marketing, ENewsletters, writing copy, website copy etc.Measuring and analysing activity against targets and building on success of activities.Liaise with all organisations encouraging their longer term involvement with FAC3 Entertainment through good client account management, and ensuring excellent client relations.Where appropriate, with other staff, or individually, manage/attend events as a representative of FAC3 Entertainment to build contacts. Press cutting, monitoring and building media lists supporting Managing Director.Cold calling to arrange meetings for Managing Director and Exec with potential customers to prospect for new business. Responding to incoming email and phone enquiries. Making accurate, rapid cost calculations and providing customers with quotations.Negotiating the terms of an agreement and closing salesRepresenting or speaking on behalf of the organisation at trade exhibitions, events and demonstrations. Negotiating on price, costs, delivery and specifications with buyers and managers. To assist FAC3 Entertainment Sdn Bhd with all other clients and in all areas of business as necessary. Show less

Plan and direct the day-to-day and long-term operations of the company and associated businesses. Responsible for creating new workplace policies for negotiating new contracts with vendors/suppliers, go over financial statements (operations), establishing new goals for company's departments and identify areas within the company that need improvement and where to cut costs.Primary responsibilities:-• Improve the operational systems, processes and policies in support of… Show more Plan and direct the day-to-day and long-term operations of the company and associated businesses. Responsible for creating new workplace policies for negotiating new contracts with vendors/suppliers, go over financial statements (operations), establishing new goals for company's departments and identify areas within the company that need improvement and where to cut costs.Primary responsibilities:-• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting • Information flow and management, business process and organizational planning.• Creates and maintains company policies Increase the effectiveness and efficiency of Support Services (HR, IT, Customer Support and Finance), • Lead improvements to each departmental communication between support and business leads.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Oversee overall operational, planning, systems and controls.• Manage and coordinate approvals & renewals of business licences, permits, product approvals etc.• Assist the Manager in all operational related matters.• Assist with any other assignments as and when required. Show less

• Responsible for first instance troubleshooting• Analyse and provide assistant towards customer problem• Answer in-bound call enquires and reply in-bound e-mail• Provide detail report on cases and co-ordinate on 2nd level support.• Perform basic analysis of functional or service requirements• Implement end-user or enterprise infrastructure or services prepared by senior engineers• Provide a routine or basic support to end user• Monitor… Show more • Responsible for first instance troubleshooting• Analyse and provide assistant towards customer problem• Answer in-bound call enquires and reply in-bound e-mail• Provide detail report on cases and co-ordinate on 2nd level support.• Perform basic analysis of functional or service requirements• Implement end-user or enterprise infrastructure or services prepared by senior engineers• Provide a routine or basic support to end user• Monitor the environment and resolve issues utilizing available knowledge reference documentation• Monitor production schedules and ensure production jobs is complete successfully without issues• Ensure complete and timely hand-off of incidents to other support teams• Assists with enterprise-wide system maintenance and change implementation• Performs work assigned by other, accountable for own work. Show less

• Responsible the customer satisfaction for British American Tobacco Malaysia• Analyze media and consumer research, review latest consumer satisfaction.• Manage team for the event invitation for Pall Mall re-branding.• Update client with the Service Level as well as satisfaction report.• Help nurturing new-staff• Managed small projects given by the Manager• Able to learn to handle a very big team (over 20 Members) • Assist with all… Show more • Responsible the customer satisfaction for British American Tobacco Malaysia• Analyze media and consumer research, review latest consumer satisfaction.• Manage team for the event invitation for Pall Mall re-branding.• Update client with the Service Level as well as satisfaction report.• Help nurturing new-staff• Managed small projects given by the Manager• Able to learn to handle a very big team (over 20 Members) • Assist with all incoming enquires and email from customers in relation to products and services• Assist with dealer enquiries pertaining to the products and services• Update the customer and dealer database Show less

• Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified service-level agreement (SLA)’s• Acquire and update knowledge on procedures related processes. Process work as requested by line management/customer. Ensure that work is completed in accordance with established procedures and standards• Works well independently, completes assigned tasks in the established timeframe, completes regular… Show more • Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified service-level agreement (SLA)’s• Acquire and update knowledge on procedures related processes. Process work as requested by line management/customer. Ensure that work is completed in accordance with established procedures and standards• Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.• Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales• Assists line manager/supervisor with managing day-to-day operations and trains peers as needed• Participates in team meetings, activities, promotes team spirit and cohesiveness• Demonstrate adherence to core standards and behaviour• Contribute to the creation of a supportive work environment driven by people centric values• Build professional relationship with colleagues in other areas• Exhibit ownership of the business Show less