Service Delivery Manager - APAC• Ownership of Grey Group’s APAC portfolio. The bridge and key driver in identifying & resolving issues impeding the transition of 34 Grey locations to IBM.• Manage diverse team of 30+ headcount & 3rd party resources.• Create and maintain key project management artifacts including project plans, work breakdown structure, milestones, stakeholder management, risk management and status reports.• Identify and monitor metrics of the transition’s performance, to proactively notify stakeholders of potential roadblocks or obstacles affecting timeline and resources.• Coordinate RCA to remediate reoccurring incidents in the region.IT Manager, Grey Singapore• Operating in parallel as IT Manager for Grey Singapore.

• IT ownership of Grey Singapore (200+ users), with 1 direct-report IT staff.• Implement security remediations & ensure infrastructure is current.• Build & test BCP & DR procedures, in line with business requirements.• Maintain vendor relations for quick access to products, services & support.• Oversight on resource forecasting & allocation (~US$250K).• Provide thought leadership to regional offices on process, procedures, and technology.• Drive business change through improved efficiency with the use of technology.

• IT ownership of Lowe Singapore (60+ users).• Implement security remediations & ensure infrastructure is current.• Build & test BCP & DR procedures, in line with business requirements.• Maintain vendor relations for quick access to products, services & support.• Oversight on resource forecasting & allocation (~US$60K).

• 2nd level support for Asia-Pacific with 300+ users across 9 locations.• IT ownership of B-M Singapore, with oversight of B-M Jakarta & Seoul. • Responsible for implementing security remediation & ensuring the overall infrastructure is current.• Build & test BCP & DR procedures, in line with business requirements.• Maintain vendor relations for quick access to products, services & support. • IT expenditure projections, with quarterly tracking updates to Finance director (~US$70K).

• 2nd level support for Singapore with 300+ users across 4 locations.• 2nd level support for India with 50+ users. • Supervisor to 3 regional support staff.• Implement security remediations & ensure infrastructure is current.• Plan resource forecasting & allocation.• Ownership of regional IT project delivery.