Christopher Hornbuckle Email & Phone Number

Plano, Tx, Us

Dallas, Texas, United States

Develop and deliver training programs for new hires, ensuring comprehensive understanding of company policies, procedures, and products/services.Conduct onboarding sessions for new employees, covering topics such as company culture, job responsibilities, and expectations.Customize training materials and presentations to cater to diverse learning styles and employee backgrounds.Coordinate with department heads to identify training needs and develop curriculum accordingly.Utilize various training methods, including classroom instruction, e-learning modules, workshops, and simulations, to enhance employee skills and performance.Assess training effectiveness through quizzes, surveys, and performance evaluations, and make necessary adjustments to improve outcomes.Provide ongoing support and coaching to employees to reinforce learning and development.Stay updated on industry trends, best practices, and advancements in training methodologies to continuously enhance training programs.

Aha

Coached and developed new-hire advisors, off-site vendors, and those returning from leave or developmental rotations. Prepared them for success when needing to work with customers independently.Helped set and achieve individualized goals for mentees by enabling key behaviors on calls and affirming those actions through call evaluations using assorted coaching documents.Ensured quality of employee work by training, coaching, and mentoring new hires, off-site vendors, and employees returning from leave, resulting in an increase in output after training program

Remote

Directly provided support for multiple call types and varying levels of experience for peers and clients. The call types can range from first point of contact to an escalated point of contact.Responsible for multiple call types on both a Tier 1 and Tier 2 level and corresponding procedures during my shift.Data entry and typing notes for every customer interaction on Apple computers, systems, and tools for record keeping and researching.Listened and talked to customers, while typing to research issues, and reviewing and updating customer account information, at the same time. Provided step-by-step instructions to resolve their issues.Provided support and guidance to peers on their calls at the Tier 1 level and other queues; took over calls from Tier 1 peers as per procedure for Tier 2.Ability to communicate instructions and best practices to customers, peers (of all levels), and managers in 1:1 and team environments verbally and/or in written communication.Ability to communicate and collaborate through different communication channels with peers and cross-functional support groups to seek a customer solution.

Addison, Texas, United States

Provided leadership and in the moment feedback to consulting advisors around what steps are needed to assist the customer. Consistently achieved and exceeded expectations for metrics.Acted as management when customers had complaints or feedback around their experience and worked with them to find a resolution to their problem and ensure their experience turns positive.

Collision Repair / Refinish Tech

Education record