Chodron Robie Email & Phone Number

Flagstaff, Az, Us

Flagstaff, Arizona, United States

Flagstaff, Arizona Area

Network Administrator Supervisor

Flagstaff, Arizona

• Helped support servers, networks, and desktops at K-12 schools throughout AZ• Performed active directory organization and cleanup, including GPO cleanups and reworks at numerous sites• Developed standardized GPO templates to improve productivity, and efficiency.• Monitor and maintain the backup processes of more than 118 remote site servers, and 150+ on site servers, including off site backups, and back up disaster recovery testing.• Transitioned schools from ESXI virtual platforms to Hyper-V• Helped managed light speed content filters at numerous schools• Installed and maintained Mcafee EPO and Mcafee anti-virus solutions.• Assisted senior engineers in maintaining hosted environment solutions including exchange, accounting solutions, and a Citrix environment for school information systems.

Flagstaff, Arizona Area

· Monitor and maintain the backup processes of more than 95 servers, including off site backups,and back up disaster recovery testing.· Monitor and maintain the Antivirus of more than 1300 systems & servers.· Developed the companies procedure for mass deploying systems using imaging tools includingthe use of virtualized systems for image generation and scripted OEM OS activation.· Help maintain numerous client environments including the maintenance and repair of propertymanagement systems, POS systems, school management systems, and healthcare practicemanagement software including School Master, Lytec, Lytec MD, Amazing Charts, GreenwayPrime Suite, Sage Intergy, Intergy EHR, Medical Manager, E-Mds, Eaglesoft, and Dentrix.· Configure group policies to map drives, install printers, apply settings in IE, redirect user data,update registry settings, and apply windows settings.· Monitor critical systems for outages after hours and on weekends when on call.· Deploy new server hardware with ESXI 5.5 virtualization environments and setup newvirtualized servers. Also perform physical to virtual migrations.· Wrote more than 100 standard service templates to guide lower level technicians throughhigher skill set tasks.· Directly supported end users over the phone and in person providing break/fix support andtechnical training on hardware/software issues.

Flagstaff, Arizona Area

· Communicated and clearly explained advanced technical problems to non-technical customers.· Lead store technician.· Developed and documented store procedures for PC/Mac repairs including diagnostics, databackups, virus removals, OS reloads, system tune ups, data recoveries, and more.· Maintained an average repair turn time of 48 hours or less.· Managed the daily store operations.· Trained new employees in PC/Mac repair, customer service, and store policies.· Resolved client complaints and conflicts.· Interviewed applicants and made hiring recommendations.· Responded to on site service calls in the greater Flagstaff area including server, workstation,notebook, printer, and network setups/repairs.

Flagstaff, Arizona Area

· Supervised the daily operations of the Geek Squad.· Conducted monthly, quarterly and yearly employee reviews.· Trained new employees in PC/Mac repair, customer service, Geek Squad policy.· Wrote and updated department monthly growth plans.· Covered Sales Floor Leader, and Manager on Duty shifts.· Resolved client complaints and conflicts.· Interviewed applicants and made hiring recommendations.· Provided coaching and training to the sales floor staff on providing clients with completesolutions.

Bachelor Of Science (Bs), Commercial Photography

Activities and Societies: Photography Lab Aide Majored in Commercial Photography and Minored in Business

Cisco Network Engineering, Information Technology