 Manage the renewal, quoting and binding process of policies. Work with Account Managers and Producers to assist servicing benefits accounts. Answer incoming phone calls and e-mails promptly. Review incoming mail promptly and process accordingly. Service existing account changes. Maintain accurate policy information in the Agency Management System. Process policies and endorsements and review for accuracy. Process work using department workflows/procedures and form letters. Work renewals well in advance to expiration date. Maintain familiarity with various carriers and policies. Handle small groups and large groups Understand and execute whole RFP process on behalf of the groups  Manage open enrollment process for the large groups as broker  Communicate with all carrier regarding all issues raised by the group or clients.

 Execute the implementation of underwriting and risk management strategies that are consistent with program targets and goals Formulates strategic initiatives that drive improved efficiencies and results within department  Impact Health & Benefit team with functional and business results by leading complex/critical program execution across broad areas of responsibility Analyze quality and quantity of accounts underwritten and prepares reports accordingly  Maintain an in-depth knowledge of health insurance coverages and other types of insurance to recommend to potential clients Assure that all insurance company’s standards are met and consistently applied Manage full execution of underwriting guidelines and program management procedures as broker Arbitrate problems between agents, insured’s, or other departments Communicate orally or by correspondence with agents, carriers, and account executives to obtain further information, or service existing accounts

Chorom Ham's belief is that "All that matters is talented person" and she's constantly trying to figure out the value of the person. She took part in Strategic planning and hands-on-background of Operation in Life insurance industry. She's also credited with her performance due to her strongest points such as industriousness and persistency. In addition, she excels in communication ability which were learned from her various kinds of project performance experiences. Specialized in Finance and Insurance industry + Successfully done with 15 cases, $200K gaining to the company during the employment period (one and half years)

Product Planning Coordinator &Underwriter, Product planning & Underwriting Dept.• Developed new information which was given by our international office in order to apply to Korean market and delivered it to the clients for their better performance • Collected up-to-date product information arisen around the world and summarized and shared them with our clients by their request• Organized the product meetings and internal communication among Product Development/Medical Doctors/Chief Customer Officer for proper follow-up• Managed medical & financial underwriting cases (especially non-life insurance companies like Samsung FM, Dongbu FM and life companies such as Kyobo, ING life, Dongyang, KB)

Finance Controller, Strategic Initiative Office Dept. (September 2009-April 2011) •Managed and estimated budget control of all new projects before launching. •Made monthly, quarterly, and annual reports to settle between budget and actual amounts. •Responsible for resolving financial problems encountered within projects. •Developed a manual for financial process in SIO. Corporate Planning & Metrics Team, Strategic Planning (August 2007-August 2009) •Developed monthly sales report and identified significant findings in each monthly release. •Gathered data from each section, analyzed channel’s strategy, and forecasted projected data for coming months. •Developed ad-hoc metric reports upon management request and communicated working level and data generation for various KPI and metrics studies. Planning Team Manager of Underwriting Dept. (January 2006 – July 2007)• Developed auto underwriting system guidelines• Raised level of automated underwriting system from 12% to 30%• Reorganized underwriting department in order to improve work efficiencySr. Clerk in Planning Team, Underwriting Dept. (October 2005 – December 2005)• Created all product guidelines and manuals through communication with other departments • Completed UAT (User Acceptance Test) prior to launch of a new product• Received compensation for trip with project team, February 2006 due to successful launch for variable product in the market Underwriting Dept. in Operation (August 2002-September 2004)

• Worked on strategic planning team.• Data analysis & Reporting in connection with research results