Chorouk Jrid Email & Phone Number

Iasi, Iasi, Roumanie

Denver, Colorado, États-Unis

I served as a Remote Assistant at a leading Primary Care Medical Center, facilitating communication between Arabic-speaking patients and English-speaking healthcare providers. My role involved translating medical information, scheduling appointments, and providing crucial support to patients through phone interactions.Key Responsibilities and Achievements:1. Language Bridge - Vital linguistic bridge between Arabic-speaking patients and English-speaking healthcare professionals. - Accurate and clear translation of medical instructions, diagnoses, treatment options, and patient concerns.2. Appointment Coordination - Managed medical appointment scheduling, considering patient preferences and availability. - Maintained an organised and efficient appointment calendar to optimise patient access to healthcare.3. Patient Support - Provided empathetic and compassionate support to patients over the phone, addressing their questions, concerns, and inquiries.4. Multitasking and Efficiency - Balanced multiple tasks and priorities to ensure smooth operations and deliver timely and accurate assistance to patients.5. Data Management - Maintained confidential patient records and information, adhering to privacy regulations and best practices.6. Collaborative Communication - Collaborated with healthcare professionals, administrative staff, and fellow assistants to streamline patient interactions and improve the patient experience.

Iasi, Iasi, Roumanie

As a Call Center Operator at a prominent Property Management Project, I facilitated smooth and efficient property management services by connecting with renters and property owners. Working in a dynamic team, I excelled in delivering outstanding customer service, problem-solving, and collaboration to ensure tenant and owner satisfaction.Responsibilities and Achievements:- Engaged with renters and property owners through calls and emails.- Addressed inquiries, maintenance requests, lease-related concerns, and more with courteous and prompt assistance.- Established positive relationships with tenants and owners through clear and effective communication.- Resolved issues and disputes to meet and exceed expectations.- Collaborated with maintenance teams and cleaners for timely repairs and maintenance.- Worked closely with a dedicated team of call center operators and property management professionals.- Shared knowledge and best practices for a consistent and high-quality customer experience.- Maintained accurate records of tenant interactions, service requests, and property-related data.

Docteur En Médecine, Médecine Générale

Baccalauréat, Sciences, Mention Très Bien