Own the strategy, vision, and product roadmaps for various experiences in the Xbox gaming e-commerce storefronts and previously across Windows and web storefronts. I work with engineering, design, user research, analytics, and the business to deliver minimum lovable customer experiences. Areas of expertise include digital (apps and games) and physical products, monetization capabilities, in-game events within the ecosystem, tooling, ratings and reviews, product detail pages/product listings, badging, taxes, personalization, metadata, recommendations, browse, and search. • Create strategy, vision, and product roadmap for experiences based on business input, research, customer voice, experimentation, and user studies• Lead core planning initiatives across multiple stakeholder teams to achieve business and strategy goals and communicate plans with executives• Drive requirements across stakeholders and collaborate with engineering to ensure the delivered features meet standards for the business and customers• Evaluate trade-offs/mitigations for changes to expectations and timelines• Experience with product ideation, launch, improvements, and migrations• Analyze quantitative and qualitative data to make informed feature decisions • Create communications, forums, and processes to drive clarity on feature intake, prioritization, and commitments

Provided operational excellence for two global app/game certification labs as a part of a managed service with a 100+ person team from tiers 1 – 3 support.• Implemented operational efficiencies across various global lab sites• Coordinated with stakeholders to drive alignment and communication• Deployed thoughtful solutions for gaps and risks discovered through operational assessments• Managed service delivery KPIs and improvement plans

Collaborated with Engineering and the Business to create requirements for an app certification tool, policy improvements, and cross-team partnerships.• Proactively worked with engineering to identify major roadblocks and prioritized high impact features • Increased app certification efficiency by 57% through the reduction of manual reviews by reducing policy ambiguity and increased automation of certification process with a new in-house tool and risk engine• Identified use cases for user acceptance testing for new tools and created bugs for fixes and/or additional features• Drove requirements with engineering for tooling automation and machine learning algorithms • Created reports, workflow demonstrations, and requirements viewed by 100+ key stakeholders, including CVPs• Partnered with Commerce Platform, Finance, and Legal departments to launch Anti-Financial Fraud program• Liaised with Merchandising, Partner Evangelists, Malware Protection, Online Safety, Game Content, and Commerce Platform to build new processes to further foster business growth • Championed process changes to improve effectiveness and efficiency of the catalog operations program• Triaged fires to resolved them in a timely manner while mindful of PR and stakeholder concerns

Created submittals for construction management projects and assisted with technology operations• Tested new technology and software to optimize company-wide deployment• Compiled market research and business development reports for nine Managers for lead generations• Contributed to 75+ submittals for public works RFPs (Request for Proposals) and rosters• Collaborated with civil engineers and business managers to create industry appealing communications

• Provided office support for Professor Kathleen Fearn-Banks, Department of Public Relations• Scheduled class trips with various companies/agencies

• Created an electronic filing system for all contracts and licenses for Merrill Gardens• Compiled employee survey results for 40+ retirement communities