As a Product Manager at iLabs, TELUS International's R&D arm, I led innovation across AI, GenAI Facial Recognition, text analytics, and cybersecurity projects, driving key products like Global Talent Acquisition and SAFE Facial Recognition. Onboarded and managed multiple clients, maintaining 100% satisfaction through a customer-centric approach. Developed multiyear product strategies and roadmaps using market research and competitor analysis, collaborated with marketing and sales teams to achieve a 20% conversion rate within six months, and launched Gen AI applications for major clients, enhancing operational efficiency. My role includes managing product requirements, collaborating with cross-functional teams, and driving successful product implementations and outreach campaigns.

-Led with a team of SMEs for delivering high quality software to USD 12 Billion network clients-Conducted research and worked backward with FSO's and Tier 1 Agents on business goals, objectives, and needs to align automated network solutions-Defined Product Scope, Product vision, Product roadmap, and Business Use Case by prioritizing user stories and epics, increasing product ROI by 15%-Conducted sprint grooming with Developers, QA, and designers to streamline development efforts, improving feature delivery efficiency by 25%-Successfully launched OneFM and OneTM applications for Ericsson thus fueling autonomous network monitoring for 4 marque clients namely Liberty Latin America Networks, Verizon, Virgin Media & Telefonica-Spearheaded constant Client Satisfaction Sessions with clients on project scope and deliverables on a daily basis-Administered regular UAT Sessions with the Tier 1 team to gather feedbacks implement changes based on end-user requests

- Interviewed clients and stakeholders to gather requirements, and engaged in user research and market analysis to ensure early project success by 20%- Supported and monitored User Acceptance Testing (UAT), contributing to the successful achievement of project requirements for 3 major releases- Developed detailed User stories, Use cases, Product Requirement document & Product scope document ensure clear communication of requirements to the development team- Led automation initiatives for monitoring OSS tools like Nagios and SolarWinds, enhancing system efficiency by 25%- Engaged in continuous improvement efforts, incorporating client feedback and industry best practices, resulting in a 15% enhancement in product workflows