Smita Choudhary Email & Phone Number

India

Directed a team of 9 project managers to deliver Data and Voice Projectssuccessfully across India.Improved project efficiency by 20% through implementing streamlinedmethodologies and tools.Managed annual project budgets exceeding ₹10 million, ensuring cost-effectiveexecution.Partnered with technical and business teams to optimize product strategies,increase customer retention, and reduce churn.Delivered customer-centric process enhancements, earning recognitions like"Achievement for the Year" and "Customer Centricity Applause."Key Achievements:Introduced governance standards and enhanced project delivery frameworks.Played a pivotal role in product feature development to match evolving marketdemands.

Mumbai, Maharashtra, India

Led a team of 4 Project Coordinators, ensuring a high-performance culture.Managed projects for Enterprise, Carrier, BFSI, Government, and Large Sectors.Aligned teams on objectives, timelines, and deliverables during project kick-offs.Resolved escalations and minimized delays with mitigation strategies.Conducted project reviews and set sales targets to optimize processes andrevenue.Achieved early revenue conversions and streamlined O2C processes to 45 days.

Mumbai, Maharashtra, India

Supervised and mentored a team of 25 Field Engineers and 6 ProjectCoordinators.Oversaw Server, Desktop, Laptop, and Printer segments, ensuring efficientresource allocation.Managed critical SLA orders, meeting or exceeding resolution time targets.Handled escalations for onsite/offsite customers, maintaining high satisfactionlevels.Streamlined processes for faulty returns, optimizing logistics and minimizingdisruptions.Coordinated 24/7 customer support, addressing urgent requirements andminimizing downtime.Prepared reports and presentations for leadership on project performance andkey metrics.

Mumbai, Maharashtra, India

Ensured timely invoicing and payment collection to maintain healthy cash flow.Conducted customer needs assessments to deliver tailored solutions.Identified upselling and cross-selling opportunities to drive revenue growth.Prepared and presented quotes, highlighting product features and value.Managed end-to-end order placement for hardware and peripherals.Negotiated pricing with vendors and customers to optimize profit margins.Finalized AMC quotes for large deals, securing long-term partnerships.

Mumbai, Maharashtra, India

Managed hardware sales, procurement, and timely delivery.Negotiated pricing to maximize profitability.Closed AMC leads and provided customer support.Conducted hardware installation and testing.Handled billing, payments, and financial records.

Product Management Programme, Professional Certificate Programme In Product Management

Executive Mba, Information Technology Project Management

Executive Mba, Project Management