16+ years of experience in building strong Digital landscape and empower customers on self servicing. I have led verticals engaged in taking initiatives to focus on the most important element of any Business- Customer Experience.In my prior work experience in BFSI domain, I was entrusted upon in leading projects in introducing omnichannel for customer communication leveraging Artificial Intelligence and Machine Learning.In my current role as APAC lead for Sales Engineering I am leveraging my both technical expertise and extensive industry knowledge across the region to provide consultative approach to our Partners & Customers on how to leverage AI for improved efficiency , innovation and competitive advantage