 Driving operations to meet annual objective for business process design & solution identification.  Developing and deploying key execution strategies across businesses by breaking into structured projects with deliverables identified. Delivering projects from conceptualisation to delivery within preset budgets and deadlines. Managing requirement gathering, system analysis and finalisation of technical / functional specifications.  Defining best practices for project support  Managing smooth implementation and testing of application at client location. Holding review meetings with cross functional teams to monitor progress of the project as per schedule / budgets. Ensuring timely completion & delivery of projects and extending production support of multiple applications. Managing process vision & design, enhancement strategy and transition strategy. Performance review and career planning of the team members per organization goals. Identifying key / institutional accounts and strategically secure profitable business.  Relationship building with decision makers and key buyers in pre-sales negotiation stages.  Coordinating frontline / backline customer service by interacting concerned departments for problem resolution.