Assistant Manager
Current- Spearheaded efficient Flexcube Oracle implementation in Retail BranchBanking, resulting in improvement in operational efficiency.
- Successfully managed the Client Service Management (CSP) process,ensuring customer satisfaction scores reached an all-time high.
- Streamlined Delivery Management System (DMS), reducing queryresolution and enhancing overall customer experience.
- Expertly handled accounts retention and deliverables, contributingreduction in account churn rate.
- Facilitated smooth transactions and fund transfers, processing an averageof 100 NEFT, RTGS, and fund transfer requests daily.
- Accelerated business growth by 10% by effectively booking andliquidating Fixed Deposits and Recurring Deposits.