Achievements:● Successfully handled Moodle upgrade project (3.9 to 4.1) in collaboration with internal IT team and Moodle vendor Catalyst. Moodle was upgraded for both the Australian and Dubai campuses.● Performed User Acceptance Test (UAT) for Moodle to ensure all technical issues were resolved before the launch, and after the upgrade.● Customized the Moodle Dashboard and Course pages as per SAE’s themes and configured the required plugins and LTI connections.Other Responsibilities:● Generate and prepare comprehensive student analytics and reports using Moodle, SQL, and Power BI, providing valuable insights for academic performance assessment every week.● Administer the Moodle integrations with the student management system (Navigate) and Simple Syllabus● Take regular course backups and archive courses with zero enrolments.● Manage user permissions and define roles.● Manage and customise the structure and layouts of both UG and PG courses on Moodle LMS.● Troubleshoot all the user issues related to assignments, grades, permissions, and activities as reported on JIRA.● Work closely with Learning Designers, Unit Coordinators, and Subject Matter Experts to define and scope units for the upcoming trimesters, ensuring high-quality course content.● Research and present new technologies and e-learning applications for content improvement.● Develop custom e-learning activities as required by the learning designers using HTML, CSS and JavaScript. ● Coordinating with various departments and teams to ensure smooth operation and communication, fostering a collaborative work environment.

Held a multifaceted role at the UAE's only online university, managing various aspects of educational technology and eLearning development. Being in the Lifelong Learning Center, my job was a blend of technical expertise and a deep understanding of pedagogy to create impactful online learning modules.● Administered and managed CloudCampus professional learning Moodle LMS.● Administered Blackboard Collaborate virtual classroom system and MediaSite Streaming system.● Spearheaded the development and implementation of numerous online and blended academic and professional learning programs.● Introduced AI tools for academic content production, reducing costs and enhancing quality.● Implemented innovative learning frameworks like Microlearning and Flipped Classroom.● Developed and delivered high-impact training materials and programs.● Led various eLearning projects, including collaborations with external partners and vendors.● Designed and developed the ChatGPT in Smart Learning course.● Successfully launched three courses ('Be an Online Tutor in 24 Hours,' 'Design an Online Course in 24 Hours,' & 'Remote Working and Productivity') with enrollments exceeding 150,000 in five languages within two weeks.● Served as Course Builder and Program Facilitator for the JCI HBMSU International Health Care Quality Professional Certificate Program.● Established eLearning policies and procedures in alignment with Ministry of Education regulations.● Led various eLearning projects including the Ministry of Human Resources & Emiratisation UAE’s course, Management Appreciation Program (MAP) and Al Ahli Driving School’s eLearning course.● Project coordinator for Metaverse learning program in Arabic.● Established a state-of-the-art audio-video production studio and implemented video platforms for streaming and lecture capture.● Conducted regular face-to-face and online faculty training sessions on eLearning authoring tools, instructional design methodologies, and LMS usage.

As Labs & Simulations Manager in the e-Learning Production department, my focus was more on development of complex e-Learning activities and implement pedagogy in the self-paced courses along with the management of different e-Learning resources.Achievements:• Created dynamic e-Learning games and simulations • Developed SCORM course player for DVD courses• Developed an online real-time course QA systemResponsibilities:• Managed multimedia, instructional design, audio/video and rapid response teams• Managed e-Learning courses and projects• Coordinated and managed offshore contractors and vendors• Conceptualization of highly interactive games, simulations, and activities for e-Learning courses• Business analysis and requirement gathering from Business Units, SMEs, and Product Managers• Successfully managed scheduling of the resources for day and night shifts• Testing and QA of learning assets• Made style guides, policies, and procedures• Established ETAs, Calculated KPIs• Hired and Trained team members

Designed and developed over 1000 e-learning courses, CBTs, DVDs and SCORM compliant learning objects.Responsibilities:• Created multimedia templates of online curriculum• Created Instructional design and storyboard documents• Used ADDIE model in e-Learning development• Coordinated with SMEs and Product Managers• Worked in collaboration with team to create well organized, easy to understand and consistent web-based training using company styles and standards• Assisted in improving the usability, usefulness, and desirability of 360training.com’s online courseware

I designed and developed many e-learning courses, learning objects, learning activities and a customized SCORM compliant course player using Flash, Action Script, JavaScript, XML, HTML and SQL.

Advised on the design and development of an eLearning project.

As a Web & New Media developer, I got a chance to work on many different projects which included interactive multimedia kiosks, multimedia CD presentations, virtual tours and, website and software applications.Major Projects• A marketing video for EFU General Insurance Limited, Pakistan• Interactive touch screen information kiosk for ICI Pakistan Limited• Interactive touch screen information kiosk for Syngenta Pakistan Limited in Urdu Language• HR Management System for ICI Pakistan Limited