Clement C. Email & Phone Number

Toronto, Ontario, Canada

• Leading cross functional teams of developers, designers and solution architects deliver API first composable commerce spaces for clients
• Utilized past retail experience to build strong relationships with our retail clients to understand their vision and goal and leveraged scrum and agile methodologies to deliver their ecommerce replatform on time and on.
• Facilitated internal workshops and trainings focused on retail change management when adopting new technologies to support our delivery and development teams

Toronto, Canada Area

• Leading cross functional teams of 15+ members (Construction, Loss Prevention, PR, IT, external vendors) to expand Dyson’s retail portfolio to support the opening of 5 stores (LA, Vancouver, Calgary, Santa Clara, Mexico.
• Implemented and trained Canada stores on new inventory management and count processes in 2019 resulting in significant reduction in shrink in 2020
• Project managing the Global Consumables Project to create “One Stop Shop” for stores to purchase supplies globally; working with vendor to integrate their ecommerce site onto Ariba, engaging retail stakeholders on.
• Managing store operating budget by forecasting spend, handling all purchase orders, and invoicing for the retail team and engaging team members for future initiatives to build budgets for subsequent years

Toronto

• Leading the national conference call with Store Operations Managers and facilitate the discussion on driving operational efficiencies to reduce costs and improve customer service
• Working with a cross functional teams of 20+ members to expand and revitalize our existing network of stores by defining and implementing new processes and concepts to maintain Holt Renfrew’s market share and.
• Implemented and trained stores on new inventory management and count processes resulting in shorter reporting timeframe (same night results) and reducing shrink across all stores
• Develop and execute all training materials/programs, and managed the change management at store level for the implementation of retail systems such as POS, SAP and payment systems (China Union, WeChat Pay, AliPay)

Toronto, Canada Area

• Evaluated store performance and reported on key metrics for executive management at stores and at head office to drive sales and customer experience
• Managed the agenda for national conference call with Store Operations Managers, produced meeting minutes and action items, and followed up with stores to ensure completion
• Built budgets and obtained approval by writing effective business cases for project budgets ranging from $500K-$1M and partnering with project stakeholders to stay on budget
• Implemented and trained stores on radio frequency identification (RFID) technology to drive efficiency and accuracy in the replenishment of stock to the selling floor from 70% representation on the sales floor to >95%

Toronto, Canada Area

Mortsel, Belgium

Toronto, Canada Area