Elaine Chow Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Spearheaded user experience and visual design enhancements for the marketing website, overseeing the entire process from ideation to execution.
• Collaborated with the marketing team to devise and implement testing strategies aimed at optimizing site conversion rates.
• Established and preserved brand consistency across various digital and physical marketing collateral.
• Executed top-notch design solutions and contributed to the enhancement of design systems in coordination with the Design team.
• Worked closely with Product Design colleagues to define and implement user experience standards for digital projects.
• Assisted Product Design team members in the implementation of growth and onboarding product initiatives.

Toronto, Ontario, Canada

• Executed UX & UI audits of existing product design and implemented user improvements through data analysis and comprehension of user testing, user research and analytics.
• Conducted usability testing and iterated on design solutions based on user feedback in an agile work environment.
• Coordinated in a cross-functional team of 2+ to develop an inspiring, engaging and comprehensive brand asset’s that meet the user’s and clients needs.
• Collaborated with clients and a team of 2+ to ensure that designs were accurately implemented and met accessibility standards

Toronto, Ontario, Canada

• Coordinated with stakeholder's and a team of 3 to understand user needs, business requirements and pain points within existing websites.
• Executed user research activities such as interviews, surveys, and usability testing to gather insights about customer engagement, analyzed user feedback, customer experience and behavior patterns to identify.
• Designed and conducted usability tests and user testing sessions to validate the effectiveness, consistency of the digital transformation successfully increasing business requirement's effectiveness by 80% while.

Toronto, Ontario, Canada

• Managed and designed 6 hospitality projects, led the end-to-end design process from initial concept development to construction and permit stages.
• Collaborated in cross-functional teams utilizing an iterative design approach within an agile work environment, ensuring efficient project delivery.
• Successfully handled coordination and communication with suppliers, engineers, consultants, and project managers to facilitate smooth project execution.
• Collaborated with a team of 5 to manage and execute a retrofitting project focused on enhancing user experiences within the built environment, utilized user-centered design principles to identify areas for improvement.
• Employed a sprint-based approach, completing 1-week sprints over a 3-month period to achieve the desired results through coordinating tasks, tracking progress, and prioritizing user experience improvements.

Mississauga, Ontario, Canada

• Implemented effective teaching strategies, conducting 1-on-1 and group sessions to enhance understanding and proficiency in using software applications for over 20 users, resulting in a 25% increase in user.
• Conducted thorough user research, gathering feedback from 50+ users, and identified and addressed 10 critical pain points within the software interface, leading to a 15% decrease in user error rates and a 20%.
• Employed instructional techniques and resources that reduced productivity loss by 10% by proactively resolving software-related issues, resulting in a 30% decrease in IT support requests.

Mississauga, Ontario, Canada

• Acted as a facilitator to educate and guide 50+ colleagues and stakeholders on the benefits and applications of innovative and sustainable materials, resulting in a 30% increase in adoption of eco-friendly materials in.
• Conducted thorough assessments of 20+ materials to assess their sustainability and ecological footprint, leading to the identification of 5 high-impact, environmentally friendly alternatives that reduced carbon.
• Managed 10+ high-stress situations effectively, delivering 100% of assessments within tight deadlines, supporting informed decision-making that improved project efficiency by 25% and reduced material costs by 15%.

Toronto, Ontario, Canada

• Successfully facilitated and coordinated the re-branding and interior user experience of over 1000 stores across three provinces, resulting in a significant increase in customer satisfaction.
• Collaborated with a talented team to develop comprehensive design packages and UX audits for stakeholders, resulting in an increase in positive feedback and efficient design changes.
• Demonstrated expertise in creating brand assets and design systems for front-end development, leading to an improvement in website user experience and client engagement.
• Utilized exceptional organizational skills and time management abilities in cross-functional teams, consistently meeting 100% of stringent project deadlines, resulting in an increase in overall team efficiency.

York, On, CA

• Leveraged my expertise in UX/UI design to guide customers through the flooring selection process, considering factors such as aesthetics, functionality, and budget.
• Collaborated with stakeholders to empathize with their preferences and make informed recommendations to help them achieve their desired design.
• Utilized user experience design to develop an optimized layout and arrangement of displays and furniture to align with the Ontario Building Code and develop and inviting User interface experience within the built.

Mississauga, Ontario, Canada

• Conducted extensive user research on innovative and new materials suitable for upcoming design projects while staying up-to-date with industry design trends.
• Shared the knowledge gained through educational sessions, presentations, or workshops to inform and inspire colleagues and stakeholders.
• Provided guidance and recommendations on integrating these materials into the design process to create more sustainable and impactful user experiences.

Ux/Ui Design

Honors Bachelor Of Interior Design, Honours

CIDA accredited

Minor Degree In Creative Problem Solving And Innovations

Drama And Dramatics/Theatre Arts, General

Ontario Secondary School Diploma 4-year Intensive arts diploma Specialist High School Major Ontario Scholar Honour roll (4 years)