Choykit Soo Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

New Innovative Data Solution Design and Insights Telling by utilization the Data from Various Ookla ProductsEnabling Business Success with crowdsource data-driven analytics and decisions makingDesigning, Developing, and Publishing customer analytics solutions and impactful dashboards that provide valuable insights

Indonesia

• Manager for the Data Analytic Team, Responsible in Managing the overall cross-functional teams for Project Deliveries of various project in the country office (Indonesia)• Developed customized data solution for projects and derive organization goals & objectives. Designed target to improve market competitiveness of the Service Solutions/Products and expand the solution portfolio with new innovative Analytics and development of new methodology• Responsible in managing and Development of the Data Analytic Team Skillset and knowledge (15+ team member) • Successfully Deliver the e2e Data Analytic Tool-Chain in the Project with the Proposed Data Architectures, bridging Data Analytic Team of both parties for full collaboration of Data Analytic within the Telco and building a data ecosystem• Developed 27+ Use Cases and Data Analytic for supporting Operations Team (Market Insight, Churn Analysis, Fraud Managements, Realtime & Proactive VVIP Care, BI and etc.) • Data Governor of the Project for maintaining live data in the Data Warehouse with the data not less than 5 PB, oversee all the day to day data mining tasks and improve data efficiencies

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Developed Data Solution to support customer Service Operation Center (SOC) Transformations including designing and proposing the best practice of inter-department functional process flow design and SLA of the functions. • Improve Service Demarcations Accuracy by 60% and Operation Efficiency by 70% with the automations and proposed Solutions • Support the Sale Product Solution team to acquire the Sales PO of xx mil USD and responsible in the Deliveries of the Project as for all the Services Analytics • Provide Consultation and Supports on Customer Service Operation Transformation Process• Delivered 3 New Use Case to tackle Operators various concerns in UX Lifecycle managements (LTE Coverage Blackhole, Churn Analytic & Realtime VVIP UX Proactive Care that involving Complex Event Processing, Time-Series Processing, Real time Event Processing, Complex Modeling, In-memory Computing) to enhance the product portfolio and operational improvements• Key Member and Task Force Member for establishing Service Experience Improvement Framework Design for the SOC Project and Leading expert in Technical Issue Demarcation and Analytics

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Developed Data Architecture to Supports Business Intelligent and Use Case to be use in Analytic Team • Responsible in Data Engineering and Design with involvement in task such as Data Mining, Transformation, Mediation, Cleaning, Structure Design and Automations • Pioneer in Building and Deployed CEI (Customer Experience Index) and QoE (Quality of Experience) Metrics for the customer SOC to manage and improve the UX (User Experience), Market Penetration and CSAT Scores. One of the Collaborations with Third-party consultation company for the Improvement Program. • Delivered Hadoop Spark Optimization with improved ETL Process that improve Data Mining Speed and Efficiency by 65%. Data Processing Optimization with the Dataset with 100+ B of rows per executions.• Created and Delivered 13+ Valuable Operations Dashboards for Operational Use and Insights Analytics• Lead and Drive the Network Operations team for Service Experience Improvement Programs ( End-2-End Network Analytic and Improvement Solutions Design )

Jakarta, Jakarta, Indonesia

• Responsible in New Use Case and Insight Developments for the Service Solutions and Product Portfolio • Supports Project Service Deliveries for 2 Operators in Indonesia and 1 Operators in Malaysia• Provide Data Analytic Service for Partners and Value Presentations with the use of Data• Participate and Responsible for 4 Service Solution and Contractual Review for the Service Contract Negotiations with customer• Designed and Delivered the Service Improvement Framework to improve customer experience in Operator X in Indonesia, successfully delivered the best experience network and subsequent with growth of new subscribers

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible in Managing Service Performance and Network Analysis/Troubleshooting for the Managed Services Project• Lead and Development of CEM Service Management Team (team of 8) for handling all the daily Operations of Service Analytics. Designing and Laying the Fundamental Job Scope and Responsibility for the CEM Transformations • Developed and Implementation of Semi-Automated Customer Complaint tools for Operations and Accuracy Improvement with customize scripting and Data Integrations • Key task members of SOC Transformations for designing and aligning the key process and SLA design for the CEM part • End-2-End Network Engineer for Monitoring, Demarcations, Troubleshooting and Improving the NE (Network Element – F5, GGSN, Transport Network, Radio and Internet Upstream) together with the customer Operations teams

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible in Radio Planning and Design, Simulation of the coverage and Quality for Precise RF Planning • Successfully Delivery of the RF Project in Malaysia that consist of > 3000+ Sites and obtaining all the acceptance from Customer within the timeline • Responsible in Optimization and troubleshooting of the Sites that not pass the acceptance test. Managing all the task of the sub-contractor and making sure the project deliveries within the target deadline • Propose Optimization Solution for Radio KPI Improvement