Chip Perkins Email and Phone Number
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Fighting Stage 4 Colon Cancer. Read about my journey at: https://www.caringbridge.org/visit/chipperkinsSenior relationship executive with a passion for leading client success teams, professional service teams and client delivery practices. At Optum I led a client management team, building deep and long lasting client relationships with strategic accounts who use Optum's revenue cycle technology solutions, including electronic computer assisted coding, clinical documentation improvement, claims and payment integrity, physician advisory services and population health management solutions. My client relationship responsibilities included leading contract renewals and expansion, relationship management, contract at risk mitigation activities, conducting client satisfaction net promoter score (NPS) surveys, making on-site client visits, presenting solution ROI assessments to client executives, and employee development / engagement.Specialties: Revenue Cycle Management, Health Information Management Coding, Claims and Payment Integrity, Data Analytics and Natural Language Processing, Population Health, Electronic Health Records, Meaningful Use and Interoperability, Clinical Terminology (CPT, SNOMED, LOINC), Consulting Practice Operations / P&L Management, Coaching and Mentoring, Human Capital / Employee Engagement
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RetiredOptum Jul 2020 - Present -
Vice President, Optum Client ManagementOptum 2014 - Jun 2020South UsI lead a virtual client management team of 9 employees in the Provider segment in the South, as well as selected national strategic accounts. - Manage a book of business that includes 160+ clients with $120M of annual contract revenue.- Received Optum's 2019 Provider Recognition Award for individual performance and high client NPS scores by improving client experience based on quality, added value and trust.- Consistently achieve high client NPS client promoter ratings by focusing on high-touch customer engagement including routine on-site meetings, resulting in improved contract renewal rates and $20M in identified new growth opportunities.- Focus on employee engagement and professional development of all team members, achieving extremely high Manager Performance Ratings of 92% in annual employee 360 degree feedback survey. Consistently achieve 100% participation from employees in this survey.- Recruited clients to attend the annual Optum Client Forum meeting in 2017, 2018 and 2019. Exceeded client attendance goals.
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Vice President, Optum AnalyticsOptum 2012 - 2014As a member of the Client Services team, work with clients to implement the Optum Care Suite | Optum One™ population health management, patient registry, and care coordination health platform. - Recruited a new client services team of 24 FTEs implementing software platforms with Accountable Care Organizations (ACOs) participating in the CMS Medicare Shared Savings Program (MSSP).- Successfully met aggressive client schedules by quickly recruiting, hiring and deploying the implementation team- Improved client satisfaction by creating implementation methodology and best practice training guides.- Achieved successful Beta project implementations by creating a repeatable implementation project approach and holding teams accountable for project milestones.
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Managing Director - Professional ServicesCollege Of American Pathologists (Cap) 2010 - 2012Drove growth of a new "start up" professional services firm with annual revenue of $6M including new business development and delivery of professional services to healthcare providers and federal government contracts. Led presales activities, defined scope, wrote statements of work and led engagement delivery of advisory projects for adoption of clinical standards and terminology, meaningful use and quality measures reporting. -
Associate PartnerIbm Healthcare 2005 - 2010Led the Clinical Transformation delivery practice responsible for new business signings and delivery of consulting services. - Attained high levels of client satisfaction and customer referenceability resulting in being awarded exclusive IBM Number One Club for delivery excellence,- Directed and managed eight engagement teams for a $20M implementation program installing ambulatory and inpatient EHR for a nationwide integrated delivery network.- By working closely with my healthcare executive network, I achieved Individual new signings of $3MM to $7MM per year and managed revenue $6M to $18M per year. -
Vice President, Customer Service And Implementation ServicesQuadramed 2002 - 2005Managed the customer service, inbound call center, and implementation services for this healthcare software vendor.• Improved overall client satisfaction and reduced call center average speed of answer by establishing new key performance indicators (KPI) to measure and track performance.• Reduced implementation time-frames by 20% by deploying standardized methodology tools. -
Senior ManagerCap Gemini Ernst & Young 2001 - 2002
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DirectorCertia 2000 - 2001
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Vice President Cerner ConsultingCerner Corporation 1993 - 2000
Chip Perkins Skills
Chip Perkins Education Details
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Business Administration
Frequently Asked Questions about Chip Perkins
What company does Chip Perkins work for?
Chip Perkins works for Optum
What is Chip Perkins's role at the current company?
Chip Perkins's current role is Retired - Client Relationship Management | Client Experience | Customer Success | People Development.
What is Chip Perkins's email address?
Chip Perkins's email address is ch****@****zon.net
What is Chip Perkins's direct phone number?
Chip Perkins's direct phone number is (866) 414*****
What schools did Chip Perkins attend?
Chip Perkins attended Wake Forest University School Of Business, William & Mary – Raymond A. Mason School Of Business.
What skills is Chip Perkins known for?
Chip Perkins has skills like Program Management, Strategy, Professional Services, Healthcare Information Technology, Ehr, Leadership, Process Improvement, Enterprise Software, Management Consulting, Coaching, Crm, Project Management.
Who are Chip Perkins's colleagues?
Chip Perkins's colleagues are Brian Landwehr, Mba, Cissp, Ricardo Weissman, Clariz Anne Bobis, Sunit Mishra, Jeraldo Cabrera, Hamad Khawaja, Joshua Nelson.
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