Professional Support Team/Council Co-Chair:• Develope and enhance communication strategies with internal DASS and external NASA customers• Craft surveys and analyze results to identify areas for improvement; communicate results with stakeholders and formulate paths for improvement• On-the-Spot training co-lead for Awards and CorrespondenceData Management Services: • Initiate and coordinate retirement packages requiring the Center Director’s signature• Update and provide SA birthday list• Coordinate and schedule interviews• Generate and distribute Delegation of Authority Information Service Coordination: • Initiate and track desktop, phone, and laptop refreshes to completion• Craft strong justifications for augmented requests• Provide cost variances to upper management• Subscribe and unsubscribe employee equipment based on needGSA Vehicles: • Person of contact for preventative maintenance • Provides gas receipts to the Transportation organization • Craft yearly Vehicle justifications

Supporting the Academic Advising Resource Center (ARC)• Created and maintained a welcoming atmosphere for visitors• Generated travel authorizations, cash advances, and expense reports• Graduate of Quality Enhancement Plan (EQP) Cohort program• Ensured correct links and information is captured on the ARC Web site• Advised and answered student and parent’s general questions• Generated mail merge letters and obtain signatures for Late Drop Withdrawal forms• Restructured share drive foldersSpecial Projects and New Initiatives:• Spearheaded initiative to convert past and future records to a digital format • Implemented Microsoft Bookings to replace QLess appointment systemo Created a swim lane diagram to ensure smooth transition• Created a SharePoint site to assist with off and on-site open registration events• Established procedure desk guidesBudget Management:• Tracked and maintained travel and office expense budgets• Submitted purchase orders and tracked to close• Maintained department credit card• Created dashboards to track Grant funded attributes

Professional Support Team (PST):• Spearheaded the leadership team reorganization• Envisioned and implemented Web site redesign• Developed and researched Weekly soft skill enhancement video series and monthly coffee chats to share knowledge and inspire teambuilding• Craft meeting agendas, topics, and presentations• Orchestrated Center Conference Room information update• Developed surveys and analyzed results to ensure meeting topics and concerns are addressed• Maintain distribution list and TEAMS access permissions• Maintain an open door policy to address concerns and improvement suggestionsAwards:• Transformed bulleted information into award justifications• Established a nomination database allowing NE-C to recycle non-selected nominations for other qualifying awardsMicrosoft TEAMS:• Designed and maintained channels and subchannels • Created banners and article content to provide interest • Ensure files and channels meet Controlled Unclassified Information (CUI) standards• Arrange and execute virtual teambuilding eventsSpaceLog Weekly Notes:• Consolidate and integrate Division notes Smartsheets:• Modified launch information and activities• Scrubbed and updated Commercial Crew Program (CCP) and Launch Services Program (LSP) Change and Risk tickets• Captured Engineering Review Board (ERB) meeting dates and tracked schedule changesStormboards:• Generated Weekly NE-C4 Propulsion Tactical tag-up boards• Captured actions and notes of interest• Created a PST Web site restructure design file KATS:• Disposition actions• Amended Action trackerEmployee Resource Group (ERG):• Designed SharePoint Web site and created Leadership TEAMS channel• Resolved mailbox access permission issues• Update Web site content and permissions• Manage multiple distribution listsMiscellaneous:• Maintained Conference rooms, Division and Branch Management calendars• Managed CCP and LSP On and Offboarding process

Workforce Management:• Co-led assessing and scheduling on call employees to provide position coverage and excellent customer support• Established the Apache-Logical, JV Handshake to recruit from higher education establishments – targeting older students with previous work or military experience• Relaying scheduled on call employee information to Corporate to ensure proper contract invoice billing, Service Contract Act (SCA) status, and Health & Welfare benefits• Monitor and approve leave requests based on available leave balanceso Unanet and Costpoint Subject Matter Expert• Create Unanet end of pay period reports to assist with payroll closeout• Audited timesheets and leave balanceso By implementing the BCS evaluations, Apache-Logical, JV save approximately $5,000.00 in annual license fees• Redesigned and modernized Onboarding, new hire orientation, and interview processes • Redesigned the employee database and deployed new system resulting in hours saved by reducing time spent correcting errorsStrategic Human Resource Management:• Recruited high potential employees• Identified and analyzed unique customer needs • Established candidate Executive level Meet and Greets to ensure personality compatibility General Human Resources:• Validated I-9 information• Created and maintained IdMAX identitieso Apache-Logical, JV Subject Matter Expert (SME)• Offboarded employees ensuring the safety of employees, data, and NASA systems• Participated in employee verbal counseling and written Performance Improvement Plans (PIP) sessionsCorrespondence:• Streamlined Apache-Logical, JV Desk Instruction SharePoint site and instruction manuals (~160 manuals) (DRD-009)• Integrated KISS IV Activity Reports (DRD-004)• Generated New Hire Offer letters and employee reclassification memos• Maintained Position DescriptionsHuman Capital:• Established employee online skill enhancement opportunities

Supported the Museum Director and company owner in the performance of the museum routine and operations. • Identified and instituted Lean 6 Sigma restoration projects to improve time management and efficiency • Project Leader for the Library/Archive room database entry and management• Created Asset Management web database for C. Reed Knight’s collectiono Assisted with creating a 2-D bar code for each item and linking with the established databaseo Current collection estimated at 10,000 firearms and approximately 300 vehicles with 70% of the collection researched and cataloged— Assisted Mr. C. Reed Knight with acquiring museum artifacts and establishing artifact providence— Created a tour calendar to assist in disseminating tour information to other departments for successful job planning activities— Assisted with IMT filming projects and documentaries with an award-winning cinematographer— Organized the Museum Tour portion for charity functions consisting of approximately 650 people — Scheduled ATF firearm classes — Primary POC for negotiating package deals with area hotels and caterers— Assisted in IMT marketing plans for merchandise and product branding

• Supported the three (3) Orbiter Processing Facilities (OPFs) by creating and modifying Orbiter and Open Bay processing schedules within the AMES and Primavera systems

• Built proposal spreadsheets, tracking EGSE (engineering) drawing changes, preparing shipping and receiving records for acceptance data packages, participated in Basis of Estimate (BOE) and Basis of Material (BOM) building and revisions for USA Orion Transportation Proposal for Flight Test Articles (FTA) • Integrated and distributed Weekly activity reports for submittal to United Space Alliance and Lockheed Martin• Experience with Earned Value Management System (EVMS)• Consolidated and prepared the Program Management Review (PMR) charts for submittal to Lockheed Martin• Coordinated travel arrangements and processing expense reports within the PeopleSoft system• Key Coordinator including key distribution and key control audits• Built and maintained master Records list based on contractual obligations and NARA retention schedules• Property Custodian which included both government and company accounts within the PeopleSoft system• Responsible for the department Pro-card used for purchasing supplies and non-flight hardware with costs up to $50,000 a month and reconciling monthly statements within the PeopleSoft systemDFUM Activities:• Coordinated O&C 5th floor move which included using a crane • Identified furniture needs and coordinated furniture loan from the Shuttle program• Established a conference room and polycon numbers and a break roomBadging:• Initiated Permanent and Temporary Area Access• Requested vendor machine passes• Coordinated lost badge forms

Provided Administrative support to the Manager II of Ground Operations Maintenance and Flight Support, six Manager Is and over 120 employees in the performance of daily routines and operations; maintained multiple calendars, processed phone calls; maintained a strong customer service interface. Responsibilities required compliance with company policies; secured and protected proprietary and sensitive data and private information. Provided back-up for the Director of Orbiter Operations Office• Processed travel authorizations, expense reports, and passport requests • Badging POC for controlled area badging and access• Distributed information & safety bulletins• Maintained department training rosters• Updated organization chart • Audited timecards Workforce Management:• Processed Leave of Absence requests and reports• Submitted termination packages • Maintained Safety shoe and glasses logs and approved requests• Compiled and submitted Weekly of shift rotation and overtime forecast reportingKey and Property Custodian:• Requested keys and cores• Audited keys• Conducted property walkdowns• Audited Orbiter toolboxes

Provided Administrative support to Ms. Judith Parrett (Vice President) which included running reports through Concept One and investigating accounting problems.• Responsible for logging in new insurance submissions, claims processing and minor changes in the ISI rating system• Provided updates to the WINS system

Provided support for the daily operations as well as supervision, scheduling, and training support for 10 employees over 5 clinics in Tennessee and North Carolina Human Resources:• Prepared performance evaluations• Prepared payroll data• Created and maintained OSHA required MSDS books and a policies and procedures manual for the front office• Ordered and organized office and medical suppliesStrategic Workforce Planning:• Ensured contractual scheduling obligations were upheld with the Johnson City Medical Center (JCMC) and the Veteran Affairs (VA) Hospital • Created and maintained office and on-call schedules for eight (8) physicians and two (2) technologists