Cloud Support Engineer
Current> Rapid response to customers with actionplans in production down situations. > Engagement with Escalation and Engineering team for bugs andenhancement requests.> Share feedback to product teams for the new product launches by doing internal labtesting. > Deployment/Configuration/Break fix ofdifferent Citrix Environments.> Configuring complex lab environment for simulating customer's environment in-house.> Work on… Show more > Rapid response to customers with actionplans in production down situations. > Engagement with Escalation and Engineering team for bugs andenhancement requests.> Share feedback to product teams for the new product launches by doing internal labtesting. > Deployment/Configuration/Break fix ofdifferent Citrix Environments.> Configuring complex lab environment for simulating customer's environment in-house.> Work on functional Citrix issues like Citrix Cloud, Virtual Apps and Desktops (XenApp/ Windows/iOS (Workspace App), Network Provisioning Services PVS, Machine Creation Services (OnPrem and Cloud),XenDesktop), StoreFront, Receiver forCitrix App Layering, User Profile Management, Installation/Upgrade.> Work on functional Windows issues likeActive Directory, Group Policy Management, IIS and Networking.> Protocols worked on IP, TCP, UDP, DNS, DHCP, SSL, DTLS, HTTP, EDT.> Answer queries from different teams, colleagues and public forum(https://discussions.citrix.com/ ) related to Citrix, Windows, networking, Hypervisors and other products.> Data Analysis of CDF, Network and OS related issues. Show less
