Chris A. Email & Phone Number

United States

Lancaster, Pennsylvania

Responsible to ensure consistent operation of HOPE’s technology resources so that end users can accomplish business tasks. This includes assisting with setting up new employees, management of user hardware and software, addressing help desk requests, managing certain external vendors, and other general support areas. Completing these important support activities directly relates to HOPE International’s ability to accomplish its mission and serve the materially poor around the globe.

Millersville

Leading a team of IT professionals in providing a high level of technical assistance and toward accomplishing the development/support goals for technology at Millersville University.

Through excellent customer service skills, provide a high-level of technical assistance and guidance over the phone and other electronic communications to faculty, staff and students on our computing environments. Manage technical issues placed in our technical issue tracking system. Perform remedial and preventative maintenance on desktop and laptop computers through remote support applications. Collaborate with other members of Information Technology to isolate and resolve technical issues.

Perform hardware and software repairs/installs for customer PCs and other devicesSimplify technical concepts for customers to enable them to better understand technological informationProvide customers with the complete Best Buy experience by building relationships, understanding their needs and reaching solutions together

- Performed hardware and software troubleshooting for PCs by performing online research, collaborating with other employees, or by using knowledge gained in prior experiences- Answered technical computer questions by phone, online communication and in person

B.S., Business Information Systems

Bachelor'S Degree, Information Systems