Chris A. Cloninger Email & Phone Number

Houston, Texas, United States

• Led the New Market Entry project for Mexico's customer operations center.• Successfully migrated Shell Fleet Telematics into SAP, resulting in cost reductions and operational optimization for Customer Service Centers in the US and Canada.• Managed acceptance testing during quarterly SAP system upgrades to maintain stability and performance.

Houston, Texas, United States

• Managed data and contract transfer for Motiva Joint Venture divestiture, ensuring smooth transition.• Collaborated with cross-functional teams to enhance business management and process efficiency during joint venture dissolution.• Optimized Customer Master Data and Contract & Incentives management process flows to improve operational efficiency and meet business objectives.

Houston, Texas, United States

• Utilized project management tools for US B2B SAP migration, ensuring smooth implementation and driving results.• Monitored project progress, tracked issue resolution, and identified potential risks to mitigate challenges.• Collaborated with cross-functional teams to streamline processes and enhance efficiency during the implementation phase.

• Implemented SAP for the NA Aviation International Business segment.• Managed and motivated a diverse team across the U.S. and Canada, ensuring collaboration and timely project delivery.• Led team to increase productivity and overall performance, resulting in successful project completion.

Houston, Texas, United States

• Managed Manila US Fuels Customer Service Operations channel partner and end consumer support performance.• Led monthly Order to Cash Council (OTC) with senior management from Shell and Motiva, focusing on stakeholder relationships and continuous improvement.• Integrated CSA team into Customer Service Migration Project, driving operational excellence and seamless organizational transition.

Houston, Texas, United States

• Managed monthly customer satisfaction surveys to maintain 90% CSI service score.• Led team to achieve 99.5% invoice accuracy rate through process improvements.• Developed strategies through data analysis and customer journey mapping to enhance customer service excellence.

Houston, Texas, United States

• Conducted financial and economic modeling for Motiva South Fuels, Sales, and Marketing Region, utilizing competitive intelligence to drive strategic decision-making.• Analyzed and published monthly P&L financials, ensuring accurate reporting to support data-driven decision-making.• Supported regional growth through due diligence on T&R budget inputs and driving strategic initiatives.

Maryland, United States

• Consulted with 30 Dealer leased and Open Dealer Shell Auto Centers to optimize operations and increase volume.• Analyzed dealer buyouts and negotiated new Open Dealer Contracts to drive business growth.• Completed financial modeling for site redevelopment and successfully sold assets like car wash equipment and merchandise.

Jacksonville, Florida, United States

• Supervised 10 Direct FTE Managers and 50 plus Indirect FTEs Sales Staff, ensuring operational efficiency and team productivity.• Managed multiple locations in Jacksonville, Florida, overseeing P&L, fuel volume, store sales, and expense control for optimal performance.• Conducted financial modeling for all account managers, driving strategic decision-making and maximizing revenue growth.

Jacksonville, Florida, United States

• Supervised 10 Direct FTE Managers and 50 plus Indirect FTEs Sales Staff• Managed multiple locations in Jacksonville, Florida, focusing on P&L, fuel volume, and store sales• Analyzed product movement reports to increase Convenience Retailing Sales• Conducted financial modeling for all account managers in the region

Knoxville, Tennessee, United States

• Managed all aspects of the convenience store including P&L, personnel, merchandise ordering, and reporting.• Implemented store reset and analyzed product movement reports to increase retail sales using the 4 Ps strategy.• Oversaw operations at Calfee Company Of Dalton, Inc., dba Favorite Markets in Knoxville, TN.

Knoxville, Tennessee, United States

• Managed all aspects of a convenience store, including P&L, personnel, merchandise ordering, and reports processing.• Implemented store resets and analyzed product movement reports to increase retail sales.• Utilized the 4 Ps of Product, Price, Placement, and Promotion to drive sales growth.

Kingsport, Tennessee, United States

As an Advertising Account Executive, I was responsible for:● Selling and creating newspaper advertisements for businesses in Kingsport.

Master Of Business Administration - Mba, Finance And Financial Management Services

Bachelor Of Science - Bs, Advertising