Christopher Ellison Email & Phone Number

Chicago, Illinois, US

Hayward, California, US

Cotati, California, US

Cotati, CA, US

• Design, deployment and management of an enterprise level PBX phone system system for ambulance call center and hospital transfer centers across several states.
• Deployment of new cell phones to our entire fleet (300+ devices) with zero operational downtime
• Administration and deployment of state of the art CAD (Computer Aided Dispatch) across multiple companies throughout the state.
• Work with multiple vendors to facilitate software/hardware maintenance, updates and deployments
• Create training and documentation for both new and existing software/hardware
• Coordinating with all departments for deployment of new technologies including; Clinical, QA, Billing, Operations and Administration

Cotati, CA, US

• Dispatching, management and coordination of ALS, BLS, CCT and wheelchair resourcesthought all operational counties on both day and night shifts
• Facilitating both new user training and deployment of the Logis CAD as a highly trainedSuper User
• Interfacing with a number of callers in a high volume call center, providing exemplarycustomer service experiences to both our clients and external agencies while using bothstandard and EMD(Emergency Medical Dispatch).
• Communicating with a variety of departments and personnel to ensure the highest levelof patient care, accurate documentation and ethical decision making
• Management, evaluation and reaction to daily, monthly and weekly reports containingstatistics such as OTP(on time percentage) and UHU(Unit Hours Utilized)

Parsippany, NJ, US

• Received, managed and organized calls from 5 separate sites on emergency andbusiness lines
• Compiled and reported on activity, personnel usage, customer service investigations andstaffing needs
• Scheduled staff often on short notice to accommodate client staffing needs and staffsick/vacation coverage
• Acted as on call system administrator for all security systems hardware and software