Chris Sheppard Email & Phone Number

Thomasville, Ga, Us

In this role I am responsible for managing the execution of the information security roadmap to meet our maturity targets. In addition, will provide oversight of the Information Security portfolio and ownership of the risk management strategy and supporting infrastructure.

Thomasville, Ga, Us

In my role as a Lead Security Architect at Flowers Foods my focus will be on developing and maintaining the information and technical security posture of the organization. I will support program oversight, risk assessments, and overall security governance.

Noida, Uttar Pradesh, In

My focus as the Cyber Solutions Director for the West Region is to help identify, develop, and provide professional consulting services to our customers. To do this I am responsible for understanding their current security environment, challenges, and overall business needs. With this information I will work with our internal HCL resources and HCL Partners to develop a plan to provide the right solutions and professional consulting services to meet their needs.

Noida, Uttar Pradesh, In

My focus as the Regional Consulting Manager for the West Region is to help identify, develop, and provide professional consulting services to our customers. To do this I am responsible for understanding their current security environment, challenges, and overall business needs. With this information and in partnership with Service Engagement Managers, Practice Leads and working with the product sales leads and Account Directors we'll develop a plan to provide the right production solutions and professional consulting services to meet their needs. In this role I am responsible for developing a proposal (respond to RFIs and RFQs), statement of work, and contract and pricing to the customer.

Leesburg, Virginia, Us

Cofense is the industry leader in being the most trusted provider of cyber defense solutions. As a Practice Manager I manage the West Professional Services team and help support them and their clients to run phishing defense programs. Responsibilities and accomplishments are as follows: Successfully manages a regional team of phishing defense program managers, to maintain high level of customer satisfaction and 90%+ renewal rate An escalation point for program management team subject matter expert for product, solution or service concerns Identified and managed strategic programs which included development of industry and targeted program playbooks utilized by our program managers and developing a custom scenario library Build relationships with key clients and prospects in collaboration with regional sales teams, onsite presentations to show the value of Professional Services Experience delivering solutions overview and product certification training at international and domestic user groups and conferences for customers and strategic partners

Leesburg, Virginia, Us

As a Sr. Client Engagement Manager my role is to support our West Region customers in their security awareness program using Cofense solutions. I would help them create, develop, manage, and report on their phishing defense programs.Responsibilities and accomplishments are as follows: Provided program management and consulting services to Cofense Professional Services clients, clients ranging in size from 500 to 300,000 employees  Built and implemented effective mock phishing education programs Analyzed mock phishing trends and recommend program actions to ensure adequate user education and employee behavior change Provided customers technical and operational guidance Supported Sales activities, maintaining a 90%+ renewal rate for existing clients and identified net new opportunities

Adrenaline Consulting is a strategic vendor for Microsoft, and in my role as a Sales Incentive Program Manager I was responsible for development and management of Sales Incentive Programs for United States and Worldwide Microsoft sales teams.

Science and Special Projects Teacher to my two home schooled girls, 3rd & 5th grade.

Redmond, Washington, Us

As a Channel Partner Manager in Developer Tools I would work with our LSP, VAR, and System Integrator partners to help them drive more opportunities and revenue for Developer Tools solutions (Visual Studio and Azure).Responsibilities and accomplishments are as follows: Engaged with Microsoft resellers, LSPs and VARs to drive additional Developer Tools opportunities and revenue, as well as worked with Partner Sales Executives to develop campaigns and offerings to increase awareness for the sales teams 12% YoY growth in revenue for Visual Studio and Azure Drove increased revenue and additional app development services by growing Application Lifecycle and Azure Cloud partner base Managed Tele reps that called on marketing activities, including in-person, webcasts, and other sources and identified opportunities to pass to a VAR or SSP for further qualification

Redmond, Washington, Us

Managed Chat & Tele programs supporting our marketing and sales efforts across segment and industry. Responsibilities and accomplishments are as follows: With the consolidation of Tele activities, I moved from Inside Sales to the Central Marketing Managed Tele-Services Program Team and brought my previously supported vendors and programs to the team 2011- 2014 managed the Tele-Qualification Program with a vendor based in Syracuse, NY  Consistently met or exceeded KPIs and SLAs and increased conversion from lead to opportunity by 153%  Added Close Loop and Nurture marketing strategies to improve customer satisfaction and opportunity generation  Created an offshore Tele-Qualification team in the Philippines, used offshore resources to focus on activities that yielded lower opportunity value and piloted offshore concept to meet budget and campaign targets Provided expertise and support to start other subsidiary Tele programs for Brazil and LATAM, and frequently provided best practices consultation to support the WW Tele team that supported other subsidiaries

Redmond, Washington, Us

Managed multiple sales programs across two vendors, supporting Tele campaigns, Chat campaigns, and various other engagements. Was also responsible for other operations related to these programs including training, process documentation, budget management, and general communication.Responsibilities and accomplishments are as follows:• In 2007-2010 managed Microsoft’s Chat team with a vendor based in Fargo, ND Grew the program from supporting solely Dynamics to supporting many other Microsoft websites including: Windows Server, Exchange, Visual Studio, O365, and others  Team grew 3X over this period and generated over $200M+ in opportunity pipeline in 2010 & 2011, representing a 36% increase from 2006 results Ran a pilot with an offshore facility in Hungary to support Chat to create a blended model From 2004-2010 managed the programs and relationship with a Tele vendor based in Austin, TX Created, developed, managed, and optimized many Tele programs listed below: SMB Inside Sales Team-First Inside Sales team supporting SMB in Microsoft  Close Loop Program-Followed up with customers after they had been qualified by our Inside Sales Team to ensure a partner was engaged and measure customer satisfaction Nurture Tele Program-Called customers at a predefined period after initial attempts to reach were unsuccessful and generated sales opportunities Dynamics EPG-Called existing customers to renew their service plans ISV Program-Identified ISVs to sell our ERP & CRM solutions with their add-on modules Met or exceeded all targets for these programs, from number of opportunities generated to NSAT scores, grew all programs from 15 reps to 40+ reps with annual opportunity pipeline identified $50M+ Was responsible for all vendor PO creation and management, accepting and balancing all invoices, creating SOWs, RFPs, and on boarding new vendors to work with our Inside Sales team Provided new hire training, on-going process training, and product training

Redmond, Washington, Us

Was part of the Microsoft Business Solutions Group (Dynamics), supporting Small and Medium size organizations in the Greater Pennsylvania area. I worked with these customers to identify business needs around ERP, Accounting, or CRM solutions.Responsibilities and accomplishments are as follows: Joined the Microsoft Business Solutions Team supporting the Greater Pennsylvania area to focus on ERP & CRM solutions, successfully identifying new customers from SMB to Enterprise Accounts Finished 147% and 104% of goal in 2003 and 2004 respectively Provided training to my peers in Fargo on traditional Microsoft solutions, Server, Applications, and Systems, as well as trained the Microsoft Inside Sales Team on ERP & CRM Business Solutions

Redmond, Washington, Us

Supported the Greater Pennsylvania Area working closely with Enterprise customers, helping them identify business challenges and needs across their organization and position a Microsoft solution that would help them address these areas.Responsibilities and accomplishments are as follows: Supported named accounts ranging from 500-10,000+ employees in the Greater Pennsylvania District, while responsible for driving software solution sales, Enterprise Agreements, and general licensing and services support Exceeded performance plans, 131% of plan in 2001, 107% in 2002 Licensing Champ and recognized multiple times as Gold Club Member for exceeding position objectives

Chandler, Arizona, Us

Responsible for managing and developing new and existing accounts, primarily larger organization in New York, Eastern Pennsylvania, Delaware, and New Jersey area.Responsibilities and accomplishments are as follows: Managed enterprise customers in NY, E. PA, DE, and NJ and used expertise in licensing compliance, volume licensing solutions, and a broad knowledge of software solutions to assist customers in identifying solutions to meet their business needs Through maintaining existing customer relationships and prospecting new customers, grew this territory to become the highest performing territory Other positions held included Development Territory Rep, Area Sales Rep, and Customer Support Representative

Bachelor Of Science (B.S.), Business Adminstration

Associate Of Science (A.S.), General Studies