Shifting my approach from tactical to strategic to build alignment both within my teams, my department, and my organization.• Leading a team of Scrum Masters to identify the biggest challenges facing our teams then collaborating on a plan to best implement change through coaching, influencing, and allowing others input into changes that impact them.• Partnering with our Product Managers and Product Owners to implement practices that support an effective and adaptable planning process that will provide transparency and more predictable value delivery for our stakeholders• Building a community of practice with the Scrum Master team to share experiences and insights as we focus on continuous improvement that will help us better support and coach our teams to success

Thought leader and change agent for the Agile community at MISO and servant leader for two software development teams in both Indiana and Minnesota.• Driving changes to Agile planning process to improve the transparency of prioritization and product roadmaps.• Improving customer satisfaction through proactive communication around the team’s sprint goals and if the team is on track to achieve them by the close of the sprint.• Coaching the team on the importance of effectively breaking down the work to drive down cycle time to tighten feedback loops and deliver quality software.

Contractor brought in to help Risk Operations by supporting product management and the development teams in the implementation of Agile processes and Lean thinking to deliver quality business outcomes and eliminate waste.• Consulting with Release Train to help set standard practices and build common understanding across multiple teams.• Working to develop meaningful measurements to use as a baseline for improving cycle time and quality outcomes.• Partnering with Product Management to evolve backlog management to better empower development teams as well as improve predictability and planning.• Moving train towards a shared backlog to create a unified vision that drives engagement and tighter feedback loops.• Driving the development teams to perform product demonstrations to stakeholders to emphasize the value of the work.

Leading the adoption of Scrum to improve the speed, quality, and business value provided by our software development teams. Acting as an advocate and champion to encourage my department and organization to adopt an agile mindset.• Coached product owner to enhance the requirements process through the use of effective user stories and acceptance criteria.• Collaborated with stakeholders and users to gain a shared understanding of business needs to deliver the right solution.• Worked with business stakeholders to identify user roles and personas to create and map user stories.• Encouraged the adoption of prioritization and decomposition techniques to support the timely delivery of business value.• Aided the product owner in collecting feedback from stakeholders to measure the success of deployed features.• Facilitated the team to a 200% increase in the number of deployments in a year.• Supported the team by customizing Azure DevOps to match their evolving development process.• Encouraged the adoption of chat software (Slack, Microsoft Teams) to improve communication and transparency.

Started as a contractor and hired full time based on an excellent performance record and relationships with teammates and business contacts. Assisted during initial implementation of Scrum approach initially as a business analyst and then as Scrum Master. Most projects were in support of Finance and payment processing for government contracts.• Helped lead the adoption of agile principles on my development team.• Facilitated Scrum ceremonies and assisted project managers during the transition to an agile methodology.• Performed business analysis and requirements elicitation to support traditional waterfall projects and also to support the product owner on agile projects.• Worked with managers to ensure the delivery of metrics and reporting for upper management.

My primary responsibilities at Ascension revolved around working with functional areas to identify ways to reduce costs and improve efficiency. To accomplish this, I would meet with end users to review how they performed their daily activities to capture current state. I would then identify possible ways to automate or improve the process through technology solutions. During my time, I helped install a formalized process for capturing user requirements that would help improve customer satisfaction and reduce development rework. I performed project management responsibilities for some of the smaller scale initiatives with the support of the PMO. During regular meetings, I would communicate status updates to management to keep stakeholders aware of the project status and any potential impediments. I also assisted the Change Manager with restructuring the change management process to improve communication, visibility, and the overall efficiency of the change process.

Performed various roles in support of business users including desktop support, application support, and requirements gathering for solution implementation. Throughout my tenure, I worked on building relationships to help foster a good rapport between the IT department and our customers, the business. I also spent time looking for ways to improve the effectiveness and efficiency of both the processes of our team and the business.• Identified business needs and helped implement improve solution for mobile blood drives to support a more streamlined process.• Researched and produced cost/benefit analyses to support presentation of proposed solutions to management team.• Worked with the business to resolve support issues and also to find long-term solutions to prevent recurring problems and their resulting impact on the productivity of the business.

I worked at a couple different customer locations, but for the majority of my time I was on site at Clarian (now IU Health). My primary responsibility was to perform business analyst activities to support the application packaging team, but I also oversaw a deployment team and served as the primary point of contact for customer issues or concerns. • Gathered and captured requirements for application packaging team to ensure functionality met the needs of the business.• Designed and conducted user acceptance tests with users to ensure the customer was satisfied with the product.