Chris Abaha Email & Phone Number

Juba, South Sudan

• Planning, organizing, and directing IT activities across the program in South Sudan. • Actively monitor all TCC field site internet facilities to determine performance. • Work with Atlanta (HQ) IT to support the TCC infrastructure. • Providing an IT training schedule with minimum requirements for TCC staff directly or in conjunction with Atlanta. Ensuring that all the IT systems conform to standards and policies of the Carter Centre. • Travel to other hubs (Kapoeta, Torit, Lankien, Rumbek, Wau, Paliang, and MOH office) and field sub-offices to provide on-site IT support. Provide an IT training schedule with minimum requirements for TCC staff directly or in conjunction with Atlanta and prepare the IT budget for TCC-SSD. • Ensuring IT equipment have necessary restrictions to prevent specific asset or more excellent organization network compromise • Administrating TCC Microsoft Azure AD, Microsoft 365 admin, and fresh service IT Help Disk application. • Managing eight offices using Cisco Meraki, which provides centralized, streamlined cloud management traffic shaping managed over the web.

Juba, South Sudan

• Monitoring the IT service desk application, promptly triaging all programme requests. • Working with your internet service provider to ensure the quality of service is provided and all the sites are up and running (Airport office, Hai Cinema office, and Korok residence). • Providing second-level support as directed by the head office. • Administrator for the Active Directory, server, and firewall. • Assisting in planning, testing, and implementing software upgrades and systems enhancements as directed by the head office. • Helping manage IT assets and equipment spares, keeping the Programme IT asset list up to date. • Ensuring that the procurement of IT equipment is in line with the IT strategy provided by the Management Team. • Monitoring and confirming that services are optimum, including capacity management and data backups. Escalating any issues to the Head Office (Ashford, UK) as needed. • Providing advice and guidance to programme staff regarding IT services aligned with the IT department standards and policies. • Filing all essential documents concerning IT Department. • Manage IP-Phone server.

Juba, South Sudan

• Backing up of data on Synology servers (NAS). • Updating the servers' Synology Disk Station Manager (DSM) patch file. • Setting up meeting equipment (Video Conference). • Troubleshooting and solving problems for every user/staff. • Creating myGenie+ (ticketing system) Incident/request ticket for every work-related. • Maintaining, supporting, and troubleshooting any ICT-related systems. Updating mailing list (add and remove). • Creating folder and user access (NAS). • Administrating Palo Alto firewall, Peplink, Unifi Controller, and MyGenie+ service desk portal.

Juba, South Sudan

• Assisting with the safe and timely dispatch of MAF aircraft. • Assisting with the preparation of all necessary paperwork ahead of dispatch. • Participating in the teamwork required in consultation with the ground operations coordinator and the senior dispatch officers. • Assisting and facilitating the correct preparation of aircraft for each flight. • Delivering prepared flight plans at the briefing office in the control tower. • Acquiring the required approvals and stamps on genders and cargo waybills. • Directing passengers through security, customs, and immigration to the waiting area.

Juba, South Sudan

• Providing First level operational support for 4G Telecom customers. These data customers are primarily NGOs, banks and Hotels. • Communicating with clients via phone, WhatsApp, Skype, and trouble ticketing systems. • Handling NOC, wireless, network, and IT departments. • Troubleshooting customer internet/data problems. • Working with other network operations groups to accomplish customer migrations, network changes, upgrades, and repairs. • Configuring and maintaining PRTG (Network Monitoring Tool) • Backing up configuration files weekly. • Updating database files on the share (Example: laptop list, e-mail address list, SIM numbers etc.). • Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. • Securing network system by establishing and enforcing policies; defining and monitoring access.• Installing computer networks such as local area networks (LANs), wide area networks (WANs), the internet, intranets, and other

Bachelor’S (Honors) Degree, Information Technology

Advance Diploma, Information Technology