Chris Agnew Email & Phone Number

• Own client relationship• Lead and direct a team of client service advocates supporting large retail clients• Responsible for successful renewals and expansions within client base• Secured $20MM in multiyear contract renewals and new business in a single year• P&L Management, forecasting, profit improvement and service growth• Act as the SPOC for all customer issues and escalations• Responsible for overall account health and growth• Look to foster positive client… Show more • Own client relationship• Lead and direct a team of client service advocates supporting large retail clients• Responsible for successful renewals and expansions within client base• Secured $20MM in multiyear contract renewals and new business in a single year• P&L Management, forecasting, profit improvement and service growth• Act as the SPOC for all customer issues and escalations• Responsible for overall account health and growth• Look to foster positive client relationships based on thought leadership and proactive client management• Accounts managed total $12MM in annual revenue Show less

• Manage all startup aspects of twelve large managed service contracts for new clients• Develop and execute detailed project plan for onboarding new business• Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, and KPI's with business requirements and priorities• Ensure the effective transfer to Operations following successful launch• Liaising with both internal and external stakeholders• Work with client to identify and… Show more • Manage all startup aspects of twelve large managed service contracts for new clients• Develop and execute detailed project plan for onboarding new business• Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, and KPI's with business requirements and priorities• Ensure the effective transfer to Operations following successful launch• Liaising with both internal and external stakeholders• Work with client to identify and document all objectives• Host client and internal meetings to report and review current status, action items, and issue log• Work with internal operations, technical services, supply chain, repair, and system development teams• Own service startup and transition processes and ensure these are communicated and followed throughout the IT function.• Support the delivery of key requirements through the Service Transition team by providing ongoing supportand expertise Show less

• Responsible for company Deployment business unit• Manage financials, resources, and customer expectations for multiple accounts simultaneously; deliver and update Management Team• Work with Executive and Senior Management to build effective model• Define departmental standards; communicate direction• Develop, build, and present Statements of Work, responses to RFI’s and RFP’s; develop pricing• Identify and drive cost reduction• Communicate Company objectives to… Show more • Responsible for company Deployment business unit• Manage financials, resources, and customer expectations for multiple accounts simultaneously; deliver and update Management Team• Work with Executive and Senior Management to build effective model• Define departmental standards; communicate direction• Develop, build, and present Statements of Work, responses to RFI’s and RFP’s; develop pricing• Identify and drive cost reduction• Communicate Company objectives to Deployment staff Show less

• Manage resources, financials and customer expectations for multiple deployment projects simultaneously• Package each Project as a business opportunity, complete with final scope and expected financials to each regional manager impacted by the assigned project• Act as the single point of contact for the customer and regional service managers for each assigned project• Manage all aspects of deployment projects from scope definition, planning and resource packaging and… Show more • Manage resources, financials and customer expectations for multiple deployment projects simultaneously• Package each Project as a business opportunity, complete with final scope and expected financials to each regional manager impacted by the assigned project• Act as the single point of contact for the customer and regional service managers for each assigned project• Manage all aspects of deployment projects from scope definition, planning and resource packaging and post-installation reviews• Work with recruiting staff and local operations managers to staff all projects in the most cost effective manner possible• Communicate and represent deployment issues and progress to all stakeholders• Identify and drive cost reduction within the company’s deployment services department• Ensure installation and company standards are consistent across all operating areas • Execute and communicate defined standards• Communicate department objectives to all outside staff Show less

• Manage Team of Deployment Installers at onsite installations• Provide first point of contact to customer and support groups for onsite installations• Provide on-site installation and/or de-installation of retail technology• Provide 2nd Level Support to other Team Leads and Installers