Chris Aitkenhead Email & Phone Number

Haarlem, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Providing leadership for the managers and team leaders of seven European multi-lingual, skilled and multi-cultural content teams of 70+ editors and image collectors comprising of the day-to-day enrichment operations, quality control and customer projects in accordance with established goals, timelines and budgets.• Establishing and maintaining high standards for quality, accuracy, and timeliness of enriched content to ensure delivery on agreed technical specifications, KPIs and SLAs, whilst continuously looking for ways to improve quality and coverage utilising automated and manual processes.• Identifying and implementing opportunities for continuous improvement alongside Gracenote’s global leaders in ensuring smooth communication, workflows and trainings across the company. • Establishing additional short and long-term objectives for continual operational efficiencies through the strategic utilisation of resources to meet business goals. • Leading, participating and organising operational and client meetings to clearly define the rewards and risks expected in undertaking new opportunities to increase sales, improve operations and/or enhance the position of the company and the services provided.• Maintaining senior level relationships with both internal stakeholders and key content providers across international markets and supporting the introduction and adoption and delivery of new Gracenote services for content providers internationally. • Managing the performance review system to ensure that all directs reports and their team members receive regular performance feedback, that managers understand their teams career goals and there are succession and growth plans in place. • Ensuring Gracenote and Nielsen’s core values are built within the mindset of the team whilst creating and fostering employee engagement and managing business, personnel and industry change.

Amsterdam Area, Netherlands

• Providing leadership for the seven European content teams comprising for day-to-day editorial operations and customer projects in accordance with established goals and budgets.• Establishing and maintaining high standards for quality, accuracy, and timeliness of editorial content to ensure delivery on agreed KPIs, constantly looking for ways to improve quality and coverage utilising automated and manual processes.• Developing short-term and long-term goals in support of management objectives, monitoring progress, and redirecting action plans as necessary.• Establishing additional short and long-term objectives for continual operational efficiencies by thinking strategically about the utilization of resources to meet business and sales goals.• Participating in sales meetings, operational meetings and client meetings to clearly define the rewards and risks expected in undertaking new opportunities to increase sales, improve operations and/or enhance the position of the company.• Establishing and maintaining senior level relationships with key content providers across international markets and supporting the introduction and adoption of Gracenote services for content providers internationally.

Amsterdam

• Documentation of standard operating procedures, assisting with the planning and organisation of training activities and staff engagement in relation to implementing new/updated workflows and systems, promoting a collaborative approach to quality improvement. • Participating in regional and global editorial strategy planning and implementation. • Conducting annual and non-scheduled performance appraisals to provide employees with ongoing feedback on performance. Ensuring the development and training of employees instituting succession planning for management and supervisory positions.• Limiting duplication across the business units, establishing standardized and centralized best practices across regions and business units• Establishing performance and procedural standards and editorial guidelines • Supporting the company-wide headcount and talent planning process to ensure the right team and skills are in place to deliver to targets.

Amsterdam

• Leading the team by: directing workflow, updating and training new team members, communicating and troubleshooting issues.• Overseeing the organization of work flow and personnel schedules in the most efficient manner, relative to cost, time and accuracy. • Analysing, developing and recommending solutions to editorial processes, communication, technical and operational needs to ensure the accuracy of editorial listings, authenticity of programme information and a timely delivery to in-house personnel. • Securing access to television schedule data for UK channels as applicable including communicating and establishing procedures and building relationships with broadcasters via email and telephone.• Resolving editorial discrepancies and follows up with content providers and clients. • Providing guidance to editorial staff. • Actively involved in the recruitment of new staff.

Amsterdam

• Editing sports television channel schedules for high-profile European markets and/or clients • Initiating and maintaining effective relationships with programming information providers and acts as a customer service representative when addressing issues concerning product content and editorial policies.• Analysing programme schedules, assesses database information, consolidates data content and creates database content for series, movies, sports and specials.• Analysing, developing and recommending solutions to editorial, communication and technical procedural and operational needs to ensure the accuracy of editorial listings, authenticity of program information and timely delivery to in-house personnel.• Enhancing team efficiency and effectiveness by: directing workflow, updating and training new team members, communicating and troubleshooting team issues with the Team Leader.

Amsterdam

• Acquiring and recording correct information regarding programs and TV listings from a variety of UK channels and top content providers. • Writing and rewriting UK synopses for movies, shows and episodes. • Researching and populating information such as cast and crew, awards and age rating. • Analyzing TV program schedules, assess network, syndicated and local TV program information in databases. • Maintaining an efficient and accurate database and filing repository to hold approved editorial copy for internal and external dissemination

Amsterdam, Netherlands

• Setting up examination venues• Closely following and enforcing exam procedures and regulations• Collecting, collating and delivering scripts at the end of the examination• Assisting students with special needs

• Inspection of commercial and residential property and data collection• Carrying out basic residential and commercial valuations for insurance rating and other purposes, as well as assisting more senior staff• Communication with clients• Analysis and selection of information appropriate to property valuation• Report writing and record keeping

Bachelor Of Science (Hons), Property Management And Valuation, 1St Class

Dissertation Topic: "Developing Residential Tourism in The Sultanate of Oman – The Impact of Integrated Tourism Complexes on The Sultanate.

Education record