• Provide Tier I & II support for remote clients to initiate digital artifact collection for suspicious events, network traffic involving indications of compromise and Adware/Malware Removal• Develop and publish Qualys vulnerability assessment reports to advise clients about current vulnerabilities and recommendations for best security practices• Coordinate and execute threat hunts to differentiate and mitigate potential intrusions, threat actors, indications of C&C traffic, malicious activity and false positives in client environments via Elasticsearch, Logstash, Kibana (ELK), open source SIEM and proprietary software• Assist in development of departmental Standard Operating Procedures• Develop whitelists, blacklists and post-detection protocol rules to ensure uninterrupted protection of client system• Monitor web application firewall and host-based intrusion prevention system alerts• Respond to client emails and calls regarding security incidents

• Configured, deployed, and maintained IT resources for over 100 full-time and part-time staff operating IBM-compatible, Apple Macintosh systems and Konica Minolta printers. Performed drive-imaging, data backups, consumables distribution, hardware and software troubleshooting, inventory management, and general helpdesk tasks as needed through ServiceNow• Managed the Board of Public Works Microsoft Active Directory Domain Services by configuring employee accounts, network drive mappings and policies• Assisted the Information Technology Agency Security Team with data analysis of security issues, applications and Microsoft Windows 10 builds• Analyzed, maintained and created accurate Excel spreadsheets of city-wide data, network traffic, incident reports, budget requests/reports and floor plans along with all office equipment• Designed and presented technical documentation for the Envoy Visitor System, Microsoft Active Directory Environment, and Microsoft Windows Operating System for end users• Assembled and maintained Network Attached Storage (NAS) units and all of their data• Trained new I.T. staff members, providing them technical knowledge needed to successful complete or troubleshoot any task• Participated in the City-wide network operating system migration from Novell Netware to Microsoft Active Directory and achieved full integration by preparing and migrating 150 computers to Active Directory

• Assisted in the design and software development of the “Remote Home Assistant” Alexa skill that helps older adults maintain independence, provides their caregiver with remote assessments, maintain accurateinformation of the individual and secure user authentication with OAuth 2.0• Integrated specific responses and displays schedule reminders for congregate meals, doctor appointments, senior center classes and other events• Programmed to enable the end users to call for transportation, schedule activities and WDACS scope guidance, computing infrastructure, technical support