Amerihub Technologies, formerly known as The Falkor Group

Primary escalation point for the help desk technicians. Responsible for planning, implementing and maintaining network, server and software systems for over 190 client locations in the healthcare, law, education, property management, accounting, shipping and manufacturing industries.

Primary data center support technician, primary point of contact to the engineers for data center and hosted environment (Exchange, Citrix and ASP) related problems.Responsible for backup tape rotation and monitoring, new server implementation, and general server maintenance in the secured data center environment.Responsible for management of the Infoblox hosted Authoritative DNS appliances.Implement, maintain and support Active Directory, Exchange, Citrix, SQL and… Show more Primary data center support technician, primary point of contact to the engineers for data center and hosted environment (Exchange, Citrix and ASP) related problems.Responsible for backup tape rotation and monitoring, new server implementation, and general server maintenance in the secured data center environment.Responsible for management of the Infoblox hosted Authoritative DNS appliances.Implement, maintain and support Active Directory, Exchange, Citrix, SQL and hosted environments for over 160 clients across 28 states in the Healthcare, Law, and manufacturing industries remotely.Provide level 3 support in a 24/7 helpdesk environment.Provide level 3 support for various EMR / patient chart management applications such as Touch Chart / ImpactMD, Touchscript, and Ntierprise; including implementation,configuration and overall troubleshooting.Primary engineering resource for new client implementation, as well as existing client upgrades / moves / changes. Show less

Installed, configured and maintained over 50 servers for the corporate network, including Active Directory, Exchange, SQL 2000/2005, EFT (FTP), ISA, PrintStream, IBM InfoPrint, Retrospect Backup, Access Card, and IP Security Camera.Provided remote assistance for three other nationally located production plants, as well as mobile sales force of 20+ individuals, and two remote programming offices.Assisted in server room and I.T. re-implementation, including planning and… Show more Installed, configured and maintained over 50 servers for the corporate network, including Active Directory, Exchange, SQL 2000/2005, EFT (FTP), ISA, PrintStream, IBM InfoPrint, Retrospect Backup, Access Card, and IP Security Camera.Provided remote assistance for three other nationally located production plants, as well as mobile sales force of 20+ individuals, and two remote programming offices.Assisted in server room and I.T. re-implementation, including planning and implementation of new Dell blade servers & SAN, MPLS, UPS, and generator, as well as the planning and implementation of thin clients using Terminal Services 2008.Managed local help desk staff, and executed daily help desk activities including answering phone calls, e-mails, and personal requests for support; as well as managing other network resources for future expandability needs, and current status. Show less

Fire Suppression and Prevention, Illinois State Firefighter II Certified and Hazardous Materials Awareness Certified.

Improved and maintained Township network, hardware and software for employees.Assisted Maintenance Director in supervision and planning of maintenance activities.