Chris Antonelli

Chris Antonelli Email and Phone Number

Executive Vice President, Customer Experience and Support Services at Solugenix | I help restaurants & retailers take the complexity out of IT support @ Solugenix
Chris Antonelli's Location
Greater Chicago Area, United States, United States
Chris Antonelli's Contact Details
About Chris Antonelli

As EVP at Solugenix, I work with CIOs, VPs of Retail Technology, and VPs of Digital Innovation to manage the delivery of customer support services and CX initiatives for clients in the retail, restaurant and financial services industries. My experience in this area spans over two decades and includes leadership roles where I’ve guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In and Jiffy Lube. Solugenix is a leader in IT services, offering comprehensive technology solutions, talent, and managed services to enterprises worldwide. We specialize in industries with high complexity and regulatory demands, ensuring that our clients remain competitive through technology-driven growth. Solugenix integrates advanced technology with optimized processes, delivering solutions that meet evolving business needs. Our approach ensures long-term success for our clients in a rapidly changing digital world.

Chris Antonelli's Current Company Details
Solugenix

Solugenix

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Executive Vice President, Customer Experience and Support Services at Solugenix | I help restaurants & retailers take the complexity out of IT support
Chris Antonelli Work Experience Details
  • Solugenix
    Executive Vice President
    Solugenix Jan 2024 - Present
    Brea, California, Us
  • Solugenix
    Vice President, Customer Experience And Support Services
    Solugenix Nov 2019 - Jan 2024
    Brea, California, Us
    Solugenix is more than a help desk. Our core competency is providing the people, systems and structures your company needs to handle the vast array of operational challenges that come your way. In this role, I partner with restaurant and retail technology leaders to provide multi-channel, single point of contact support to franchisees, with a focus on using proactive monitoring tools to reduce downtime. A key component of this role is working with CFOs and other key stakeholders to identify opportunities for automation.I also work alongside data scientists to deliver comprehensive reporting to improve the user experience. Fintech is another area of expertise, where I have collaborated with CX professionals in the industry to reduce call/contact volume by deploying data collection to improve member experience.
  • Chief
    Chief Member
    Chief Aug 2020 - Aug 2022
    New York, Ny, Us
  • Sei Llc
    President
    Sei Llc Mar 2011 - Nov 2019
    Grand Forks, Nd, Us
    SEI partnered with some of the world's leading brands to deliver customized customer and employee support models. In this role, I worked with VPs of Technology and Product Managers to design and implement creative help desk and contact center solutions to meet the quality standards of the brand. Our partners included companies like BMW, eHarmony, Citibank, Sonic Drive-In and Jiffy Lube.While primarily focused on US-based solutions, I also managed support solutions for clients with customers in Europe and Asia.
  • Sei Llc
    Svp, Global Operations
    Sei Llc Jan 2010 - Mar 2011
    Grand Forks, Nd, Us
    As SVP, Global Operations, I worked with BMW marketing leaders to launch 24x7 emergency and concierge services across Europe to serve BMW drivers across the continent.To meet these objectives we developed a new call center application to ensure the unique needs of emergency call and concierge services across multiple countries were met and worked with 3rd party supplier to integrate car navigation technology into call handling tool.
  • Verety, Llc
    Vice President, Operations
    Verety, Llc Aug 2008 - Jan 2010
    Verety, LLC led the innovation of a remote order center for McDonald's. As part of Verety, I grew a home-based order-taker operation that exceeded quality goals and helped franchisees increase drive-thru throughput. I worked with the team to incorporate regional and national marketing programs, in addition to regional customer preferences, to deliver an improved customer experience.
  • Verety, Llc
    Vice President, Business Development And Planning
    Verety, Llc Jan 2007 - Aug 2008
  • Verety, Llc
    Executive Director, Operations
    Verety, Llc Aug 2005 - Dec 2006
  • Verety, Llc
    Program Director
    Verety, Llc Aug 2004 - Aug 2005
  • Sei Llc
    Corporate Communications Manager
    Sei Llc 2001 - Aug 2004
    Grand Forks, Nd, Us
  • Headhunter.Net
    Marketing Manager
    Headhunter.Net 2000 - 2001
  • Comark, Inc.
    Marketing Support Manager
    Comark, Inc. 1998 - 2000
    Milford, Ma, Us
  • Spiegel
    Copywriter
    Spiegel 1996 - 1997
    New York, New York, Us

Chris Antonelli Skills

Leadership Cross Functional Team Leadership Program Management Management Project Management Change Management Start Ups Strategic Planning Business Development Process Improvement Team Building Marketing Account Management Customer Service Call Centers Sales Customer Satisfaction Integration Product Development Project Planning Performance Management Budgets Operations Management Business Process Improvement Contact Center Operations

Chris Antonelli Education Details

  • Depaul Driehaus College Of Business
    Depaul Driehaus College Of Business
    Operations Management
  • University Of Missouri-Columbia
    University Of Missouri-Columbia
    Journalism

Frequently Asked Questions about Chris Antonelli

What company does Chris Antonelli work for?

Chris Antonelli works for Solugenix

What is Chris Antonelli's role at the current company?

Chris Antonelli's current role is Executive Vice President, Customer Experience and Support Services at Solugenix | I help restaurants & retailers take the complexity out of IT support.

What is Chris Antonelli's email address?

Chris Antonelli's email address is ch****@****llc.com

What is Chris Antonelli's direct phone number?

Chris Antonelli's direct phone number is (888) 243*****

What schools did Chris Antonelli attend?

Chris Antonelli attended Depaul Driehaus College Of Business, University Of Missouri-Columbia.

What skills is Chris Antonelli known for?

Chris Antonelli has skills like Leadership, Cross Functional Team Leadership, Program Management, Management, Project Management, Change Management, Start Ups, Strategic Planning, Business Development, Process Improvement, Team Building, Marketing.

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