Design, implement and oversee comprehensive Operations and Quality Management Systems, including processes, standards and policies that define, measure and enforce KPIs and other business targets Regulatory Compliance and Cybersecurity Business Continuity and Disaster Recovery User Management Risk Assessment Incident Response Whistleblower Policy Drive and measure client outcomes; identify continual improvement targets and objectives and otherwise serve to achieve operational excellence Design, develop, implement and maintain customizations for Connect Wise Manage, Connect Wise Automate, Bright Gauge Dashboards Custom coding with PowerShell, SQL Server and MySQL

• Product and Process Owner/Manager, strategist for Static Code Analysis tools for Software Security Vulnerability management• Resource Manager for Senior Software Engineering and Support Teams• Primary liaison with Department of Defense for software security vulnerability compliance• Define and implement Disaster Recovery and Business Continuity PlansKey Achievements: • Developed solution for false positive reduction that saved 75K developer hours. DoD endorsed solution and put it into use with other vendors.• Performed detailed contract analysis and negotiation with software vendor resulting in $1Million savings in license fees.

• Product and Process Owner/Manager, strategist for internally developed, globally implemented tools for software inventory and tracking• Resource Manager for Senior Software Engineering and Support TeamsKey Achievements: • Authored and implemented Quality Requirement that was the guiding framework for installed base management and software distribution process for organization globally• Successfully represented this process through multiple ISO9000 compliance audits

• Roles in all phases of Software Lifecycle• Solution Design | Requirements and Testing | Development | SupportKey Achievements: • Appointed by sr. management to inaugural US class of Siemens Learning Campus @ Med program to develop future managers and organizational leaders • Selected by LC@M to deliver closing presentation to Siemens AG CEO