Chris Arth Email & Phone Number

Grand Rapids, MI, US

Lansing, Michigan, United States

Grand Rapids, Michigan, United States

• Architected process solutions for Rating to increase the number of issued policies by 10% while reducing errors by 5%.
• Provided subject matter expert knowledge on Compliance projects resulting in a Satisfactory score with state bureaus.
• Utilized SQL Server, Microsoft Access, and Excel to manipulate large data sets to create monthly pricing reports.
• Led monthly performance meetings with Senior Business Operations Directors to provide project updates.

Greater Grand Rapids, Michigan Area

• Audited General Liability, BOP, and Work Comp policies with the ability to audit all Industry Solution policies.
• Spearheaded quote workflow projects to cut down on policy processing times and reduced the quote timeframe by 50%.
• Achieved a 99% quality average with a 100% quality score for 8 straight quarters within all lines of business.
• Trained new associates in auditing Work Comp payroll and coached new Associates on conflict resolution techniques.

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

• Provided technical assistance during the implementation of new client accounts while managing 20 of these large accounts.
• Proactively identified and corrected hundreds of errors between the AETNA and client systems to avoid downstream issues.
• Prepared and constructed complex Excel reports for clients to ensure their full understanding of AETNA products.
• Ensured resolution of client issues and met 100% of service level goals by escalating or triaging tickets when needed.
• Collaborated with other internal groups to launch new clients into the AETNA system to ensure a positive experience.

Greater Grand Rapids, Michigan Area

• Subject Matter Expert in the lines of Package, Auto, and Umbrella including knowledge of state-specific forms and rules.
• Completed an average of 9 transactions daily including writing New Business and Renewal policies up to $500,000.
• Achieved a 98% quality average with a 100% quality score for 3 quarters straight within all lines of business.
• Maintained a thorough knowledge of Hanover Commercial Lines products through training and information sessions.
• Mentored new Underwriting partners and Rating Specialists and served as a point of contact once they completed training.

Howell MI

• Utilized Salesforce and SQL Server to analyze call volume, sales, and customer satisfaction surveys to achieve metric levels.
• Led the ordering of all supplies on Ariba for the department from pens to letterhead, and decreased these costs by 20%.
• Organized calls to customers that filed Presidential Complaints to achieve a beneficial resolution to their concerns.
• Assisted with implementing best practice and business process workflows using Visio to improve team quality and metrics.

Lansing, Michigan

• Worked with more than 250 group leaders throughout the state to customize events ranging from 20-1,400 tickets sold.
• Increased ticket sales by 100% with larger events such as the Girl Scouts and the State of Michigan Employee Night.
• Created marketing materials using Photoshop and utilized Constant Contact to generate and track marketing blasts.
• Responsible for creating sales spreadsheets, including target revenue goals and projected sales figures.

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Science (M.S.), Sport Business And Management

Bachelor Of Arts (B.A.), History, Political Science