Passionate, enthusiastic and highly motivated director wanting to always strive for the best and would like to always make a positive diffrence.

- Managing the delivery of services for clients an assigned area and ensuring adherence with contractual obligations.- Working for key clients- Holding responsibility for healthcare contracts including commercial retail catering and patient feeding.- Delivering an agreed level of performance and continually identifiying ways of improving upon customer service levels.- Maintaining profitable, efficient and safe operation of contracts with full P&L responsibility.- Forging strong client relationships to promote business growth and the achievement of retention targets.- Placing a primary focus on the safety of colleagues, customer satisfaction, contract retention and profitability.- Ensuring operational delivery and adherence with budgets through driving efficiency, cost control and innovation.- Managing all service streams within the region including cleaning, catering, security and M&E.- Leading, developing and motivating operational teams to deliver a cost effective and quality service to clients.- Promoting business growth by identifying sales opportunities and supporting with solution activities / network building.- Undertaking auditing, and holding KPI / SLA responsibility with supporting BSI audit compliance.- Focusing and driving marketing / signage concepts and leading in eco / environmental ideas and packaging for clients.- Developing and launching new brands with the focus on achieving status as the high street lead.- Integrating with sales teams for presentations and bids including submissions and board sign off at various levels.- Leading marketing initiatives to develop brand identities and client solutions under the OCS umbrella.

- Held full P&L responsibility for a turnover in excess of £6.5m. - Managed a portfolio of 25 clients and over 250 members of staff at all levels to achieve defined targets / KPIs.- Developed all accounts types including cost plus, fixed priced and nil cost.- Led the training and development of team members and managers appropriately.- Maintained a focus on client satisfaction and retention.

- Oversaw a number of blue and white chip collar contracts with a combined turnover of £2m+.- Successfully managed all types of accounts including management fee, profit & loss, fixed price contracts as well as total free issue accounts.- Managed business plans / budgets and undertook extensive financial reviews.- Ensured the smooth running of all contracts on a day-to-day basis and supported senior management teams.- Held responsibility for the recruitment and training of new personnel, including all aspects of customer focus to detailed product knowledge.- Provided on-the-job practical training to staff in order to continually strive for improvement and service excellence.- Managed staff holiday, sickness and absence in line with company procedures and protocols.- Conducted return to work interviews with staff and ensured appropriate actions were taken to reduce absence.