Chris Auger's Location
Cumming, Georgia, United States, United States
Chris Auger's Contact Details
Chris Auger work email
- Valid
- Valid
- Valid
- Valid
Chris Auger personal email
n/a
Chris Auger phone numbers
About Chris Auger
As the VP of Product Performance at MerchantE, I oversee the monitoring, improvement, and evaluation of performance across multiple product streams. With over 15 years of experience in product management, I have a proven track record of conceptualizing, designing, and producing forward-looking products that exceed client needs and generate revenue.I leverage my business acumen, technical skills, and cross-functional leadership to define competitive market positioning and pricing, drive innovative and collaborative ideas and solutions, and develop a strong understanding of customer feedback and input. I also partner with data science and analytics to plan, manage, and ensure relevant and measurable KPIs for all product streams, and report on the successes and failures of product efforts to the leadership team and board. My mission is to deliver market-driven products that enhance the payment experience for merchants and consumers while growing their businesses.
Chris Auger Work Experience Details
-
Vice President, Product ManagementMerchant E-Solutions Apr 2022 - PresentAlpharetta, Ga, UsDefine a product strategy that aligns with company-wide objectives, sales goals and the product roadmap. Partnering with data science and analytics to plan, manage and ensure KPIs for all product streams are relevant and measurable. Define, analyze, and track product KPIs identifying opportunities and working closely with pertinent departments to mitigate issues. Ownership of partner and supplier relationships for transaction processing and hardware related activities. Lead contract negotiation and the relationships with software and hardware partners pertaining to product. Maintain close relationships with engineering (software/payment platform development, UX, networking) customer care/onboarding, finance, sales and marketing to ensure successful commercialization of hardware and software products. Ensure marketing and sales have an accurate and effective messaging for hardware products. Develop a strong understanding of customer feedback and integrate input when prioritizing the product roadmap and developing products. Serve as a merchant advocate interfacing with all functional areas to ensure the highest quality standards and outstanding merchant experiences are consistently achieved. Analyze and understand the competitive landscape and deliver products that differentiate MerchantE and build value for our merchants. -
Director, Product PerformanceMerchant E-Solutions Aug 2019 - Apr 2022Alpharetta, Ga, UsDevelop a hardware strategy that aligns with company-wide objectives, sales goals and the product roadmap. Manage product development for hardware and software initiatives that engage multiple teams across multiple phases to align delivery with the product roadmap. Create and present business cases to the Leadership Team. Evaluate the current product line to determine profitability, competitiveness in the market, and functionality gaps. Instrumental in defining KPIs for the product line and developed tools for ongoing analysis and reporting. Provide recommendations on build, buy, or partner-strategies based on time to market and level of effort. Manage product launch; from strategic planning to tactical activities. Define and articulate product and business requirements. Support of sales initiatives in the role of subject matter expert (SME). Engaged engineering teams to define project scope and drove the effort to build solutions that meet the needs of clients and the business.
-
Product ManagerMerchant E-Solutions Feb 2019 - Aug 2019Alpharetta, Ga, UsManage the entire product line life cycle from strategic planning to tactical activities focusing on devices solutions including POS Systems, Terminals, and Mobile Solutions in use across the United States. Define and refine hardware and software requirements and documentation to guide development and allow for a clear understanding of the product definition. Perform end-to-end User Acceptance Testing (UAT) prior to the release of new products to end a quality product is delivered to our customers. Establish, monitor and report on product performance to the organization throughout the product lifecycle. Develop business cases for new products, initiatives, and features engaging with C-Suite level executives to secure approval. Serve as the voice of the merchant to ensure the development of market driven products. Prepare and translate business requirements to technical teams to aid in development of technical specifications and design. Create, manage and support projects for new product development and product improvements/enhancements. Develop and implement go-to-market plans in coordination with product marketing from product positioning and pricing to support and distribution. Conduct competitive research to determine new market opportunities and positioning strategies. Develop build, buy or partner strategies.
-
Director Of Product, Payment ServicesVerifone Mar 2018 - Sep 2018New York, Ny, UsResponsible for product management tasks associated with Verifone’s primary North American payment services which includes a cloud based payment terminal management utility, VHQ, a payment gateway, Point Classic, and Tokenization solution, Verifone Hosted Tokenization (VHT). Directed support of sales initiatives in the role of subject matter expert (SME). Led cross-functional teams to achieve business objectives. Defined both the market, and product requirements to arrive at a product roadmap. Engaged engineering teams to define project scope and drove the effort to build solutions according to the product requirements. • Enabled the sales team to effectively address pricing objections during sales presentations by creating a consultative sales model that identified key benefits and cost effectiveness of the Verifone HQ product.• Enhanced the value of Point Classic to clients and Verifone’s revenue potential by spearheading an initiative to integrate a validated Point-to-Point Encryption solution into the company’s product suite. -
Director Of It, Business AnalysisFirst Data Corporation Dec 2016 - 2018Brookfield, Wisc., UsPartnered with teams across the organization to identify business process improvements and translate them to systems improvement focusing on scale, efficiency, business system configuration and automation. Gathered business requirements and partner with teams to manage deliverables, testing and validation, roll-out and training, triage and resolution of issues. Established best practices for requirements gathering and implementation. Communicated across functions and act as a trusted advisor to business and technical teams. Clarified design and team understanding of project’s vision and their role in its execution. Align design with the overall goals of the deliverable. Hired, developed, grew, engaged, motivated and managed individual contributors.• Developed a business process to prioritize demand for Business Analysis resources that resulting in an increase in key projects being supported representing a $10 Million addition to First Data’s revenue.• Established enterprise level policies related to the Software Development Life Cycle (SDLC) as a member of the Governance Committee. -
Director Of Product, Point Of Sale SolutionsFirst Data Corporation May 2011 - Dec 2016Brookfield, Wisc., UsImplemented the Global Download SystemSM, a technology solution supporting software application delivery and configuration of First Data Point of Sale (POS) terminals. Responsible for the full product life-cycle of the Point of Sale (POS) device and system products. Led a cross functional team of Developers, QA, and Certification personnel to enhance software and deliver Chip Card Technology to First Data devices across the US. Engaged internal partners and clients to define, develop and rollout full product capabilities, including processes, policies, procedures, training and customer support. • Contributed to First Data’s top and bottom line, I supported negotiation of an ongoing agreement with a major card association that generated $600K in revenue and $75K in cost reductions.• Overcame barriers of entry to sell First Data terminals in the United Kingdom by enhancing the Global Download SystemSM which resulted in more than $2MM in revenue to First Data.
-
Operations ManagerFirst Data Corporation Jan 2010 - May 2011Brookfield, Wisc., UsMaintained full accountability for all service and feedback operations within the Point of Sale (POS) Hardware support group including survey feedback, call stats and case follow-ups. Facilitated customer engagement meetings. Managed account focused vendor relationships, site infrastructure, as well as shared service functions (e.g. IT, WFM, QA, Training, Business Controls, Administration, etc.) Drove productivity and efficiency programs to ensure client SLA achievement goals were met. Direct management of employees. Played a significant role in long-term planning and driving operational excellence. Oversaw operational financial management, planning and control. Enhanced operational effectiveness by implementing interdepartmental sharing of labor resources leading to a significant cost reduction. Implemented a team member recognition program that was used as a basis for a company-wide rewards program.
-
Team ManagerFirst Data Corporation May 2005 - Dec 2009Brookfield, Wisc., UsManaged a team of Technical and Client Service representatives that received inbound calls related to PC based payment processing solution questions. Handled escalated calls and coached to empower leads / representatives. Trained and developed team members to ensure ongoing demonstration of client service excellence, including product knowledge, operating standards and proper execution of all systems. Developed monitoring procedures and follow-up expectations to enhance merchant experience. Avoided a significant labor cost increase from a third party vendor by training personnel to handle complex issues in-house.
-
Team Manager - Power Follow UpsApplied Concepts Incorporated Aug 2002 - May 2005Lake Mary, Florida, UsManaged a team of outbound contact center agents. Lead sales support initiatives to drive new business. Acted as the primary negotiator between internal departments and clients to resolve issues. Provided relevant product information and expertise to support sales effort. Managed internal product communication and training. Responsible for achieving service goals determined by vendor contracts. Designed and implemented systems and procedures for improving service quality and operational efficiencies.
Chris Auger Skills
Product Management
Process Improvement
Strategy
Leadership
Management
Training
Marketing
Program Management
Analysis
Product Development
Customer Service
Credit Cards
Cross Functional Team Leadership
Vendor Management
Call Centers
Business Analysis
Project Management
Integration
Sales
Payments
Payment Card Processing
Crm
Team Leadership
Relationship Management
Sdlc
Financial Services
Strategic Planning
Business Development
Strategic Partnerships
Team Building
Business Process Improvement
Enterprise Software
Payment Systems
Software Development Life Cycle
Contact Centers
Agile And Waterfall Methodologies
Requirements Analysis
Electronic Payments
Software Development
Software Project Management
Microsoft Office
Information Technology
Microsoft Excel
Microsoft Powerpoint
Customer Relationship Management
Cost Management
Engineering
Jira
Confluence
Product Design
Interviewing
Product Road Mapping
Online Payment Solutions
E Payments
Product Launch
Product Strategy
Chris Auger Education Details
-
University Of PhoenixMaster Of Business Administration - Mba -
Embry-Riddle Aeronautical UniversityBachelor Of Science - Bs
Frequently Asked Questions about Chris Auger
What company does Chris Auger work for?
Chris Auger works for Merchant E-Solutions
What is Chris Auger's role at the current company?
Chris Auger's current role is Vice President, Product Management.
What is Chris Auger's email address?
Chris Auger's email address is no****@****ing.com
What is Chris Auger's direct phone number?
Chris Auger's direct phone number is +140741*****
What schools did Chris Auger attend?
Chris Auger attended University Of Phoenix, Embry-Riddle Aeronautical University.
What are some of Chris Auger's interests?
Chris Auger has interest in Children, Education.
What skills is Chris Auger known for?
Chris Auger has skills like Product Management, Process Improvement, Strategy, Leadership, Management, Training, Marketing, Program Management, Analysis, Product Development, Customer Service, Credit Cards.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial