● Responsible for direct supervision of six ALSAC full-time project managers, including project guidance, career mentorship and yearly reviews● Responsible for direct supervision of up to 15 ALSAC contracted project managers, including project and methodology guidance● Staffing of a team of up to 21 project managers, both onsite and remote● Responsible for PMO Team Strategy, Planning, Capacity Analysis, Agile Methodology and Roadmaps● Tracking, reporting and communications to… Show more ● Responsible for direct supervision of six ALSAC full-time project managers, including project guidance, career mentorship and yearly reviews● Responsible for direct supervision of up to 15 ALSAC contracted project managers, including project and methodology guidance● Staffing of a team of up to 21 project managers, both onsite and remote● Responsible for PMO Team Strategy, Planning, Capacity Analysis, Agile Methodology and Roadmaps● Tracking, reporting and communications to senior leadership on IT PMO portfolio which includes up to 45 concurrent projects● Received “Exceeded Expectations” review in first two years in the position Show less

Project Manager for the ALSAC's FY22 4th Quarter One Vision Award: BI & Information Architecture

Manage ALSAC ITS projects and cross-functional project teams that consist of business sponsors, key stakeholders, product teams and solution architects. Duties include:• Draft project charter and project management plan to ensure scope and timeline expectations are clear• Manage communications across various platforms and teams to ensure expectations and deliverables are consistent• Adhere to departmental architecture methodology to ensure end product satisfies project goals… Show more Manage ALSAC ITS projects and cross-functional project teams that consist of business sponsors, key stakeholders, product teams and solution architects. Duties include:• Draft project charter and project management plan to ensure scope and timeline expectations are clear• Manage communications across various platforms and teams to ensure expectations and deliverables are consistent• Adhere to departmental architecture methodology to ensure end product satisfies project goals Project Assignments• Volunteer Workstations – pilot program that aided regional offices with onboarding of volunteers for in-office responsibilities• TRUST – transaction-reconciliation based tool that gave visibility into transactions to mitigate potential errors• Market Centric Event Codes – reporting based updates to current system that allowed for streamlined process of revenue reporting• Funding Ops – transition project that moved data and UI from a legacy system to current CRM• TA Decom – one phase of a multi-layer decommission project that moved data from a legacy system to current systems• TLS – upgrading of servers across departments and product teams to ensure outdated security version were updated for compliance and security requirements Show less

Full-time on-site IT project manager contractor for ALSAC - St. Jude Children's Research Hospital. Converted to ALSAC full-time employee with same role at end of contract.

- Team Lead of the InnerWorkings ALSAC St. Jude Appeal/Field/Major Donor Project Management Team, which manages a monthly direct mail program that reaches up to 8 million donors per mailing. Duties include:• Participate in client kick-off meetings, which includes creative brainstorming for potential new marketing collateral• Provide specs, quotes, and pricing for potential campaign mailings, helping client decide on collateral that meets their marketing strategy and… Show more - Team Lead of the InnerWorkings ALSAC St. Jude Appeal/Field/Major Donor Project Management Team, which manages a monthly direct mail program that reaches up to 8 million donors per mailing. Duties include:• Participate in client kick-off meetings, which includes creative brainstorming for potential new marketing collateral• Provide specs, quotes, and pricing for potential campaign mailings, helping client decide on collateral that meets their marketing strategy and budget• Trained new Senior Operations Director on the team request for quote (RFQ), vendor selection, and summary pricing processes that are integral to client success • Lead the weekly Team meeting, which brings together all internal and external stakeholders• Implemented new monthly Major Donor Birthday Card test mailing• Increased overall project billing by $3.5 million in 2017 over 2016, an increase of almost 33%• Maintained all responsibilities associated with Advanced Production Manager position Show less

• Appointed Appeal/Field Operations/Major Donor team lead• Served as initial Production Manager to onboard and implement Field Operations program, a monthly mailing that reaches up to 2 million donors• Trained and onboarded new production managers to the Appeal/Field Operations/Major Donor Team• Created Summary Pricing Report to assist client with line item budgets and billing• Created and implemented Team Project Checklist to serve as a production manager guideline for process… Show more • Appointed Appeal/Field Operations/Major Donor team lead• Served as initial Production Manager to onboard and implement Field Operations program, a monthly mailing that reaches up to 2 million donors• Trained and onboarded new production managers to the Appeal/Field Operations/Major Donor Team• Created Summary Pricing Report to assist client with line item budgets and billing• Created and implemented Team Project Checklist to serve as a production manager guideline for process workflow• Shadowed and trained with the Senior Operations Director to learn high level RFQ process, vendor selection and price negotiations • Increased overall project billing by $1 million in 2016 over 2015, an increase of almost 15% Show less

• Liaison between the client marketing business owners and the vendor(s) that support the program• Manage inventory production that includes a variety of collateral pieces and multiple vendors with tight deadlines• Ensure mail drop/in-home dates are met each month• Review and approve all vendor invoices to ensure program margins meet monthly expectations• Produce client invoice for each assigned campaign to ensure the program stays within client's budget and contracted… Show more • Liaison between the client marketing business owners and the vendor(s) that support the program• Manage inventory production that includes a variety of collateral pieces and multiple vendors with tight deadlines• Ensure mail drop/in-home dates are met each month• Review and approve all vendor invoices to ensure program margins meet monthly expectations• Produce client invoice for each assigned campaign to ensure the program stays within client's budget and contracted pricing• Provide reports that detail breakdown of each campaign's mailing quantity, production costs and postage• Previously managed the daily Acknowledgement direct mail program and weekly Credit Card direct mail program Show less

• Direct supervisor of the customer service and pre-production planning departments (total of 15 employees)• Responsible for maintaining the customer service team integrity, including customer satisfaction, order processing, phone call coverage and complaint resolution• Oversee the pre-production planning team, including process improvement, internal SLA monitoring and project management• Make key staffing decisions, such as employee reviews, counseling, hiring and… Show more • Direct supervisor of the customer service and pre-production planning departments (total of 15 employees)• Responsible for maintaining the customer service team integrity, including customer satisfaction, order processing, phone call coverage and complaint resolution• Oversee the pre-production planning team, including process improvement, internal SLA monitoring and project management• Make key staffing decisions, such as employee reviews, counseling, hiring and termination• Serve as a managerial liaison between customer service and other key departments such as account management, production and shipping Show less

• Responsible for maintaining relationships with key accounts, specifically Hyatt Hotels, InterContinental Hotels Group and Red Book Solutions• Responsible for all aspects of corporate account management, including relationship building, brand awareness, collateral development and problem solving• Assist clients with collateral management and distribution, including development, implementation and project management• Responsible for developing project timelines and keeping client on… Show more • Responsible for maintaining relationships with key accounts, specifically Hyatt Hotels, InterContinental Hotels Group and Red Book Solutions• Responsible for all aspects of corporate account management, including relationship building, brand awareness, collateral development and problem solving• Assist clients with collateral management and distribution, including development, implementation and project management• Responsible for developing project timelines and keeping client on target to meet both internal and external deadlines• Provide reporting for both A S Hospitality President of Sales and corporate clients, including extensive Microsoft Excel data mining• Responsible for growth of assigned accounts, including sales forecasting, program development, inventory analysis and marketing Show less

• Oversaw guest directories projects, including research, copywriting, editing and proofing• Responsible for maintaining brand voice and standards• Provide client relations throughout the directory process• Responsible for up to 150+ projects at any given time• Completed $1,097,700 worth of projects in 2010 (1st in department) • Completed $660,000 worth of projects in 2009 (1st in department)

• Attended all home games, providing both in game updates via Twitter and writing postgame recaps for www.grizzlies.com• Wrote team analysis features throughout the season• Experience with editing photos and posting blogs

• Assisted at team functions such as lottery party, draft party, etc. • Assisted with the writing and editing of press releases• Assisted the Manager of Publications with feature writing• Wrote the content for “Grizzlies this Week”

• Assisted with editing, layout and design of Business Perspectives• Edited and designed various economic reports, tables and charts• Assisted with layout, editing and design of Sparks Bureau web site• Experienced with Adobe programs such as InDesign, Illustrator, etc.