Answer incoming calls from customers with order inquiry and/or trouble reports.Provide customers with order status, service activation support for Voice service calling features, voice activation support for data service PC configuration, home router configuration, and/or email/internet applications.Provide customers with service activation support for Video service set-top box configuration.Create trouble reports and provide customers with trouble status.Perform analysis and isolation of trouble conditions.Provide trouble resolution and closeout when possible.Provide Home Network Equipment Support to customers.Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases.Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups.Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report.

Under moderate supervision, assists with day to day operation of Security Department; conducts preliminary inquiries and investigations; prepares written reports; assists Hospital personnel, patients, guests and visitors. Identifies security needs throughout the hospital and allocates resources as necessary. Maintains a constant state of alert for safety and security breaches.

Demonstrate self-motivation and commitment to achieving objectives by actively supporting operations of carpenters.Assisted in implementation of renovation projects in numerous government buildings. Provided comprehensive support to the team assigned to finish numerous projects and meet deadlines.

Manage crew in setting up and operating various activities for different events. Act as client liaison and provide excellent customer service prior to, during, and after events. Utilize excellent time management skills in order to manage different events and ensure equipment is operating correctly.