Chris B. Email & Phone Number

California, United States

Orange County, California Area

- Co-established a Program Management Office (PMO) responsible for product lifecycle management, product-oriented project management for product development, integration, enhancement, and customization projects, implementation projects, and second level support, and the product roadmap- Co-managed the product-oriented project portfolio and related programs, advocating for “by the numbers” decision making and, as appropriate, reprioritization, resource reassignments, budgets adjustments, etc.- Co-established standardized practices for second level product support, including support for business development and related support, data analytics and reporting, and the diagnosis and resolution of advanced inquiries, requests, and issues- Sponsored, managed, and coordinated TrustCommerce’s first EMV certification, including all aspects of business analysis, product lifecycle management, product development management, technical coordination, and partner relationship management- Served as the leading PMO authority for all product and service offerings and, in that capacity, performed numerous individual and group trainings

Orange County, California Area

- Established product standardization programs, as well as related backlogs designed to maximize product consistency, industry compliance, and competitive advantage- Sponsored and managed numerous projects to achieve product consistency, industry compliance, and competitive advantage- Sponsored and managed numerous projects to extend point-of-sale device offerings, including those of Ingenico, VeriFone, and MagTek- Sponsored and managed numerous projects to extend integrations to first party processors- Provided advanced product and sales support to business development, account management, and executive management teams- Participated to ensure the smooth onboarding of numerous merchants and partners now included in TrustCommerce’s top 25 revenue generating relationships

Orange County, California Area

- Established organizational business analysis and reporting practices- Established second and third level product escalation and support practices- Standardized cross-functional product management and development practices- Helped to establish formal quality assurance practices- Helped to establish organizational information management role

Orange County, California Area

- Managed product lifecycles for all internal and numerous external products- Managed client-requested customization, enhancement, and integration projects- Provided second level support and solutions for clients and partners- Sponsored numerous product enhancement and improvement projects- Helped to establish organizational requirements management practices- Helped to establish product backlogs for then current and future products

Orange County, California Area

- Responsible for ongoing client satisfaction from all support requests- Triaged client and partner requests, inquiries, and issues- Provided first level support and solutions for clients and partners- Coordinated with other teams, as necessary, to satisfy advanced requests- Helped to establish first level standard operating procedures (SOPs)- Performed product and support trainings for company new hires