Chris Schroeder Email & Phone Number

New York, New York, United States

New York, New York, United States

Brooklyn, New York (Remote Office)

Managed post-sale support of RSA’s Web Threat Detection (WTD) across North and South America. Supported customers through architecture design, application configuration, custom script writing, and training.- Collaborated with sales to define and scope statements of work, ensuring that customer expectations are met.- Supported 30+ enterprise customers across North and South America, 97% of which achieved their stated implementation goals and 50% purchased additional licenses within 60 days of receiving post-sales support.- Defined a new sellable line item (“Health Check and Architecture Review”) to increase average contract value of services sold by 43%.

Brooklyn, New York (Remote Office)

Greater New York City Area

Consult customers on implementation and integration of Experian Data Quality API products into websites, CRMs, ERPs, database systems and other applicationsDevelop custom solutions for customers, including C# .NET applications and Oracle PL/SQL packagesMeet with key client stakeholders/senior level executives with sales teams to define technical and business requirements and scope work necessary to ensure project successPerform multi-part data hygiene and enrichment processes on customer data using Experian Data Quality products, custom built C# applications and Microsoft SQL ServerTrain customers and new employees on products, best practices, and data quality solutionsPlan and organize volunteer events and fund raising activities as a member of the Social Responsibility Committee

Greater Boston Area

Provided technical support for premier and enterprise customers using Experian Data Quality API productsDocumented and maintained common issue solutions in Support department repository

Greater Boston Area

Provided technical software support for 1000+ US based customers, delivering consistent results while maintaining 90%+ customer satisfaction scoreTroubleshot and resolved customer issues coming in through web-based ticketing system and phone callsProvided IT support to office of 100+ employees

Boston, Ma

Performed daily and monthly senior loan bookkeeping Resolved interest and principle loan payment discrepanciesProduced loan activity reports for daily, monthly, quarterly and annual reporting