Chris Bailey Email & Phone Number

Boston, Ma, Us

San Mateo, California, Us

- Global Customer Success leader responsible for go-to-market, sales, delivery, and renewal of Model N's Enterprise Software managed services and Business Process Outsourcing managed services.- Increased annual recurring revenues year over year through streamlining and improving the managed services sales process while increasing margins through process improvement and transformation of the managed services delivery model.- Identify and evaluate solutions and go-to-market strategies for new services to meet the changing business needs of existing and future customers.- Managed the Customer Experience strategic initiative to map the end-to-end customer journey while identifying opportunities for improvement resulting in leading a team of cross-functional senior leaders to implement improvements and new solutions, yearly, that positively impact the overall customer experience while aiding in Model N's transition to a 100% SaaS company.- Strong focus on customer satisfaction resulting in high CSAT and NPS scores year over year.

San Mateo, California, Us

San Mateo, California, Us

San Mateo, California, Us

- Manages professional services team responsible for implementing the GPM application- Defines methodology and best practices for drastically improved implementations and support of the software- Supports pre-sales, proposals and statements of work for new customers- Responsible for staffing all implementation and support projects- Acts as Managing Director on strategically important implementations- Defines add on solutions to provide additional value to customers- Works cross functionally for issue resolution and is the customer voice to enhance the value of the software

San Mateo, California, Us

- Lead multiple successful implementations across top 10 life science companies- Managed data services, cloud services, IT and customer success teams- Championed a custom development practice to meet customers’ specific needs- Lead offshore team and handoff process for 24/7 continuous work cycle- Standardized methodology and best practices for software implementations and customer success- High customer satisfaction scores year after year- 100% employee retention- Part of leadership team that drove the acquisition of LeapFrogRx by Model N

Waltham, Ma, Us

- Pioneered an automation framework for building and releasing data marts and content which drastically reduced manual effort- Defined implementation methodologies and best practices- Created customer success model through continuous improvement- Engineered customer success dashboards in ticketing systems to keep track of all customer activities and to ensure compliance with SLAs- Maintained high customer satisfaction scores year over year- Worked cross functionally to resolve issues, implement features/fixes to the product and was a customer advocate for new enhancements