Chris B. Email & Phone Number

Barcelona, Catalonia, Spain

■ Google Cloud Platform (GCP): Cloud Hosting. ■ C-Suite level IT technical support on Google Cloud Platform (GCP).■ Tailored technical support by identifying, investigating, diagnosing, troubleshooting technical incidents and user inquiries phone calls using ServiceNow ticketing tool.■ Created Google AppSheet mobile Applications: App design and Data management.■ Configured App Expressions, Rules, Webhooks, Bots and Events.■ Configured App Actions, Offline behavior and Synchronization.■ Google AppSheet : Design, Automation, Integration and Deploy.■ Troubleshoot App debugging, performance/reliability and Scale to larger datasets.■ Acting as a B2B/B2C de-escalation point by consulting, educating customers, troubleshooting Websites and Apps tech issues and Sales.■ Conducted SaaS and PaaS demonstrations C-Level meetings, explaining features/functionalities to help convert prospects to customers.■ Created local training materials and courses and trained new employees team on the product.■ KPIs (Key Performance Indicators) successfully met and exceeded on a regular basis: CSS (Customer Satisfaction) 10/10, SV(Sales Volume) $500,000/quarter, or TER (Tickets Escalation Ratio) less than 25%.■ Received the GCP ¨ Top 1 IT Helpdesk person¨ (T1) recognition in all 7 continents, based on my KPIs.

Barcelona, Catalonia, Spain

■ IT industry: Web Hosting. DNS, TCP/IP, Web Servers (VPS,VDS).■ Acting as a C-Suite level B2B/B2C de-escalation point by consulting, educating, troubleshooting incidents and selling , developing customer´s entire online business.■ Tailored IT support by identifying, investigating, diagnosing, and troubleshooting technical incidents/user inquiries with JIRA ticketing tool.■ Determined incidents causing performance problems and implemented troubleshooting solutions to prevent Web Server failure.■ Documented operational procedures and system logs for incident tracking and troubleshooting purposes.■ Configured DNS records, SSL certificates, migrated between Email Servers, Exchange, O365 and SMTP/IMAP/POP3.■ Virtual Private Servers (VPS) and Dedicated Servers (VDS): Ubuntu Server, Windows, Apache Server. ■ Modified or backed up applications and related data to provide for disaster recovery and prevent loss of information.■ Troubleshot, debugged, and upgraded existing software.■ Ranked ¨ Top 6 HelpDesk person¨ recognition in a 250 people department as per my KPIs regularly being met and exceeded.

Marbella, Spain

■ Sales in the Financial industry. Stock Market, Wealth management and Private Equity.■ Managed a Sales team of 7 people to achieve tailored Investment strategies incorporating application of technical indicators with comparisons, inverse correlations and defined spread research.■ Successfully increased new Asset allocations in Securities: Stocks. Private Equity.■ Executed trades resulting in the first-year profit of £28,000 adjusting trading strategies based on market conditions, algorithms and analysis of post process trade data.■ Achieved a 250+ new accounts database for the company, literally helping customers gain control of their own lives.■ Acquired mid & long-term Capital appreciation Investment strategies.■ KPIs and Sales tragets met and exceeded on regular basis.■ Obtained Equity Long-Short Portfolio management and market analysts■ Success in placing transactions for C-Level executives by addressing their needs and financial goals.■ Reached and optimized strategy parameters for HNWI (High Net Worth Individuals).■ Reason for leaving: company moved back to Berlin (Germany).

■ Sales in Luxury Business Travel industry: executive Limousines and Private Jets airplanes.■ Managed the Sales department consisted of 4 people to achieved 100% occupancy on every fleet: Executive Limo, Stretch Limos, Private Jets.■ 5% Market Share had Carey at my arrival in the company.■ Achieved more than 20% Market Share, in less than 2 years.■ Obtained promotion to Head of the Sales department after the first year.■ Generated new business from ¨Fortune 500¨ corporation, C.E.Os and Corporate upper management, Hollywood actors and Show business public figures, politicians, large events, V.I.Ps.■ Negotiated long term B2B contracts with American ¨ Fortune500 ¨corporations and Tour Operators.■ Closed B2B ¨Fortune 500¨ companies upper management Sales negotiations.■ Sold Business travel service: chauffeured Executive and Stretch limos, Private jets.■ Accomplished the position of the market’s leader for executive protocol transportation for the Corporations, all the 5 stars hotels, airports, ¨Fortune 500¨companies and Embassies.■ Sold large luxury transport events ¨The Francophone Summit¨ 2006,¨ MTV Music Awards¨.■ Government official Convoys, Movies production and Executive Stretch Limousine Corporate events.■ Sold tailored private Jet service for VIP: ¨Fortunes500¨ Executives, Bill Gates, Jean Claude van Damme, Phil Collins, Steven Seagal, 50 Cent, politicians, large protocol transport logistics.

■ Sales and Team management in the Financial industry.■ Managed and trained a Sales team of 10 people.■ Increased Unit sales Volume by 15% within the first three months.■ Achieved promotion to Sales Unit manager position after 6 months. ¨Fortune 500’’ corporation.■ Generated new business through Sales cold calling.■ Obtained B2C Sales meetings with middle management people.■ Acquired new ¨Bank loans¨ Sales strategy and projects in different niches.■ Developed personal rapport and recommendations with C-Level executives in ¨Fortune 500¨companies.■ Customized bank loans strategies for different industries.■ Sales targets achieved and exceeded on a regular basis.