Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an optimal level of customer support that propels the customer experience to build long-term customer relationships. Decisive hands-on manager with an interactive management style, able to build and lead the service team, parts department, as well as the administrative staff. Able to motivate employees’ performance levels and develop rapport with diverse audiences. Extensive knowledge of automotive warranty policies and procedures.Core Qualifications• Certified for over 12 years with Chrysler, Dodge, Jeep, and Ram• Expert in Mopar, Jeep, Ram, and Uconnect, as well as Wagoneer Ambassador Service Certified• Proven ability to hire, manage, and build a cohesive auto service team• Experienced in warranty administration, submitting claims, and ensuring complete payment• Ability to present accurate estimates including insurance estimates for auto and body repair • Excels in communication skills with both employees and customers• Well-versed in ADP, Outlook Express, and other computer software• Ability to work flexible schedules