Managed a team of Group Product Managers and nurtured their career growth in product management and people management maturity.Built the product team to define and execute on the modernization of a single-tenant on-premises platform to a multi-tenant SaaS platform.Worked with Product and Engineering peers to define the product strategy and to organise the product and engineering teams to better align with that strategy.Integrated acquisitions into a cohesive end-to-end service spanning Environmental Health and Safety (EHS); Environmental, Social and Governance (ESG); Governance, Risk and Compliance (GRC) and Operational Risk Management (ORM), ensuring seamless delivery to clients.Prioritized platform capabilities to deliver value to end-users across technical and user-persona silos.Handled client escalations and managed client roadmap expectations with strategic clients.Presented in product keynotes to hundreds of clients at events in Melbourne, Houston and Amsterdam.

Manage a team including Product Owners, Release Management and DocumentationEnsure clear release and roadmap communicationEstablish and improve product management best practices

Ran cross-functional workshops to identify how to improve existing working practices and reduce departmental silos.Implemented and rolled out 4DX across the entire organisation. 4DX is a methodology to ensure that strategic goals translate into tangible and aligned action from team membersImplemented an NPS programme to obtain feedback on sales meetings and ensure we improve based on the feedback.Ran a sales enablement campaign to ensure that our sales team understand prospects' needs, articulate differentiation which is relevant to them, and consistently reference similar client case studies during the sales cycle.

Managed 15 Product Owners and 15 Quality Engineers based in Paris and Chicago Created a comprehensive repository of product positioning collateral Instituted QA best practices such as: Creating a single written test plan ahead of each release Consistently documenting test cases Increasing coverage of automated integration tests Tracking escape rate and comparing with industry norms

Managed team of 9 Product Owners in Paris and ChicagoInstituted regular and predictable release cyclesManaged the decision-making process concerning future product roadmapEnsured execution of the product strategyClarified best practices for product owners and product managers

Product Owner for an App Store which enables third party developers to create data mashups and publish HTML5 widgets for integration into retail investment websites.Managed a small team of product managers to define the agile product backlog from scratch and direct the efforts of 20 offshore developers working on the project.Developed and refined a detailed financial model to analyse ROI and form the investment caseNegotiated expectations on scope and resource requirements with key stakeholders.Managed the creation of a partner program to engage 3rd party developers including social media firms StockTwits, eToro and Actiance.Presented to senior client decision-makers at E*TRADE, Ameriprise, BNP Paribas, BBVA among others, to obtain feedback on the projectDrove cross-organisation discussions on pricing strategy

Product Manager for a Software as a Service (SaaS) API solution providing financial data including news, quotes, fundamentals and estimates to websites for banks and brokerages worldwide. Conducted profitability analysis of client-base in order to determine how pricing structure should change.Defined Pricing, support and order fulfilment processes for a number of improvements to the API including real time and embargoed broker research and HTML widgets.Managed product launch activities, creating marketing materials, training the global sales team and ensuring that support technicians were ready to field customer queries.Built a team of 4 offshore developers providing implementation support to new clients, which successfully reduced the implementation challenges facing clients.Worked closely with account management to understand existing clients’ issues with the product, and establishing the roadmap to meet these needs.Responsible for explaining root cause for service outages and plans for remedial action to affected clients.

Responsible for prioritizing features and negotiating scope for each release, completion of functional design and ensuring that delivered software meets the business requirements.Responsible for competitive analysis and ensuring that roadmap matches marketing objectives.Responsible for functional design from scratch of an exception-based underwriting workstation for large commercial risks, involving configurable workflow, business rules and questionnaire modules, and integrating with insurer back-end systems via web services. Responsible for researching buy vs build decisions and conducting vendor research.Expertise in Use Cases, UML class diagrams, ERD diagrams, DFD diagrams, XML, SQL.

Managed a team of 10 developers and QA engineers in New York and Cairo on multi-company workflow system to allow members of Netherlands co-insurance marketplace to conduct placements and claims negotiations online. The system is currently used by 800 users from 100+ firms including Holland's largest insurers and brokers (such as AIG, Allianz, Marsh, Aon, Willis) to process 60,000 claims a year, and represented $1M+ revenue.

Full SDLC experience from requirements gathering through development, UAT, production and enhancements.Responsible for all functional design and analysis for claims module, including workflow, sophisticated cross-enterprise security, routing and notification requirements, and specification of web services interfaces for integration.