The IT Systems & Services Manager is responsible for the technical design, planning, implementation, and performance management for mission critical KQED enterprise IT systems, and serves as an expert engineering resource for other technical units within the organization. Installs and configures enterprise hardware and software platforms including servers, storage systems, applications and monitoring tools. Investigates and analyzes feasibility of system requirements and develops system specifications. Oversees IT enterprise systems implementation (including hardware, software, and hosted service deployments) to ensure business objectives are met.Develop and manage standards for IT service portfolio and internal SLA.Manage IT Department Help Desk staff & system.Build and maintain customer support and communications procedures.Contributes to strategic planning and core architecture decisions and assists in strategic planning process for the IT department.Manages the day-to-day operations of KQED enterprise hardware by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to system firmware and software. Works with vendor support agreements.Develops procedures to maintain security and protect systems and organizational data from unauthorized use, acts of nature and user abuse.Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.Support Media Asset Management systems and operational workflows, as assigned.Is responsible for enterprise data backups, strategies and schemas.Assists in the resolution of Tier 2/3 support and/or outage issues.Provides advice and educational services to other technology business units within KQED. Assesses and notes inter-dependencies between departments and/or their associative technology and makes recommendations for improvements.

Management of IT Services at KQED for the daily support of 500+ employees including all enterprise systems and security platforms. Heavy emphasis on technical workflow creation and modification. Relied upon to successfully lead technical project teamwork while holding myself and members accountable. Oversee prioritization of departmental projects and tasks. Accountable for all aspects of departmental budgeting and tracking of expenses. Responsible for increasing departmental efficiency and effectiveness.

The IT Systems Engineer is responsible for the technical design, planning, implementation and performance management for mission critical KQED enterprise IT systems and serves as an expert engineering resource for other technical units within the organization. Installs and configures hardware and software platforms including servers, workstations, storage systems, network switches, operating systems, system services, applications and monitoring tools. Investigates and analyzes feasibility of system requirements and develops system specifications. Manages multi-department projects, overseeing project teams with coordination and logistical support in order to provide a high level of service to the customers of the department.Essential functions:1. Oversees IT Project implementation to ensure business objectives are met in a timely and cost-effective manner. 2. Ensures IT projects are in alignment with overall IT strategy and architecture including organizational strategy.3. Develops functional and technical requirements for IT projects in alignment with overall IT architecture and KQED's organizational strategy.4. Evaluates and recommends solutions through needs analysis, functional suitability assessment and cost-benefit analysis.5. Works with vendors and service providers to ensure each solution matches KQED's requirements.6. Develops deployment and/or implementation plans for projects (including risk analysis, scope definition and resource management recommendations) and communicates plans to the project implementation team for execution.7. Contributes to strategic planning and core architecture decisions and assists in strategic planning process for the technology infrastructure. 8. Support Media Asset Management systems and operational workflows staying current with developments and recommends to KQED how to take advantage of new technology.9. Manages the data center and equipment such as air-conditioning, UPS and fire protection system.

The Systems Administrator-Analyst's role is to support the ongoing operation of in-house computer systems to ensure high levels of availability and security of the supported business applications. This position works very closely with the primary Systems Administrator and other IT resources to ensure overall results. This role owns primary responsibility for gathering and analyzing data in support of systems management, maintenance and performance. The Operations Analyst is also responsible for generating and compiling reports based on their findings, complete with probable cause and possible solutions to system issues. Also will own specific system administration duties and corrective action as assigned. The position's duties also include completing timely and proactive system maintenance to ensure the performance of all services. Duties also include providing level 1 support as required.Position Accountability Systems Administration-Unix Administration, Orion NPM and Splunk, Backup systems owner and administrator, Active Directory Administration, Apple server administration and support, IT storage system utilization and administration, Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment, Updates/Patches, Wiki AdministrationSystems Analysis - Monitor LAN/WAN performance (provide statistics/reports), phone systems, servers, applications, input/output devices, system capacity, telecommunications usage, analyze day to day functions and processes of software and db resources to yield proactive results, assist database admins in deployment and performance analysis of ew systems and enhancementsAll aspects of Tier 1 and 2 IT support

Managed B2B accounts. Heavy emphasis on commercial IT support contracts.

Managed field IT support agents for Geek Squad. Heavy emphasis on commercial deployment and support packages.

IT Project Manager

Business development and account management. Specialized in West Coast corporate group markets.

Taught Criminal Justice 101 as a part time faculty instructor.

Responsible for responding to Assemblyman Bruce McPherson's constitutient base while he was an elected official.