Management professional with experience in the following areas:Establishes goals and policy guidelines for retail sales operations and develops effective plans and programs to achieve sales goals.Supervises and coordinates retail functions and personnel which includes interviewing, hiring, scheduling, fielding questions on product and procedures, providing technical expertise, directing work responsibilities, performance evaluations, and presenting employee disciplinary action.Implements the training programs to ensure all personnel are fully trained. Also, trains new managers for the region. Coordinates and tracks all personnel training for the region.Ensures effective communication and implementation of plans and programs to obtain the understanding and commitment of employees by keeping them informed of, and trained in the use of new products, ongoing advertising, price changes, sales promotions and contests. Ensures that all customers are assisted in a professional, courteous, honest, and responsive manner, that their customers' needs or complaints are dealt with in a timely manner, and that an adequate supply of product literature is available.Ensures that store appearance is in neat and orderly and that all changes made in the showroom and outside of the store displays the product effectively to promote sales.Maximizes alternate sources of revenue by ensuring add-on sales, credit card sales and new approved applications, and service department sales meets or exceeds Standards.Ensures that inventory at the store is properly managed and that shrinkage of inventory is minimized.Develops, analyzes and adheres to approved budgetary requirements.Ensures that money from sales is balanced daily. Investigates and reports discrepancies, and takes corrective action if necessary.Ensures that the Company’s assets are adequately protected against theft or other suspicious activity.Participates in non-commissionable events, such as trade shows.
Listed skills include Leadership, Team Building, Employee Relations, Management, and 12 others.