This role is a fast paced role which differs from day to day. The scope of which I cover consists mainly of network support but also requires myself to support multi-site SANs and ESX farms. Within this role reliability of systems is a high priority for our customers; any downtime can cause serious issues for staff working in busy departments within the NHS. Resiliency across the network is one area that is always under discussion to ensure maximum uptime for the end users.Projects Completed:• Installation of new switches and subnets across one of our largest customers.• Installation of HP wireless solution including controller and APs.• Setup of VPNs between 2 customers.• Upgrade of Cisco wireless solution from v5 to v7.• Upgrade of Domain Controllers from 2003 to 2008 R2.• Installation of additional P4500 storage nodes.• Upgrade of existing P4500 storage nodes from SANiQ 9.0 to 10.0.• Build of new virtual servers for new VoIP solution.• Installation of new backup solution including a HP D2D.Daily Tasks:• Maintain the monitoring system to ensure all network devices are working.• Complete daily checks to proactively check systems are working.• Patching and VLAN configuration..• Ensure that the helpdesk calls are prioritised and SLAs are met.• Maintain a VoIP solution which includes adding new extensions and phones.• Replace/upgrade network infrastructure when required.• Test new systems/upgrades in a development environment to ensure compatibility of other systems.• Upgrading/Installing new hardware including cabling, power and storage.This is only really a summary of what is required within this role. The full extent of this role goes far beyond that above as the infrastructure supported by the Infrastructure team spans across the whole of the North Kent across many NHS sites.I have been nominated for “Team Player of the Year” award in 2012/2013 by my colleagues for the awards ceremony in June 2013.

This role was a very fast and dynamic role where a small IT team was supporting over 50 active customers on a daily basis. The client base ranged from small charity organisations to large corporate banks of which most contracts were to support their full infrastructure and desktops.Daily Tasks:• Resolved clients technical issues both on site and remotely. These varied from changing user attributes in Active Directory to Firewall upgrades.• Maintained Redinet’s hosted environment on their HP Blade system running a VMWare ESX farm which offered services such as hosted Exchange and Citrix.• Maintained firewalls and routing for multi-site customers.• Supported Exchange 2003, 2007 and 2010 with Windows Domain Controllers running Windows 2003 and 2008.• Assisted with desktop support including installation of software and upgrades.• Maintained the monitoring system to ensure the team could proactively resolve issues for customers when necessary.

I worked in the Secure Operations Centre where we had a very thorough and well documented monitoring system. Imerja had a very high profile client base and supported critical systems across the UK. This role was working across a 24/7 shift pattern which then varied the responsibilities dependant on what shift you was working.Daily Tasks:• Monitoring all of the client networks as well as diagnosing any issues that arose.• Assisted the Senior Engineers on site when required.• Ensured backups of all network configurations were maintained when working on the night shift.• Made changes to customers infrastructure when requested including firewall and routing changes.• Ensured network documentation was up to date when changes were made.These were the more common tasks carried out by the engineers in the Secure Operations Centre but there was never a limit set on the engineers working in this environment.

During my time at Cobham Hall I worked alongside the Network manager and was expected to manage the IT systems in his absence.Projects Completed:• Windows Domain Controllers from 2003 to 2008• Upgraded Microsoft Exchange 2003 to 2007.• Installed a new WAN link and Cisco firewall.• Migrated all desktops from XP to Windows Vista.Daily Tasks:• Maintained the backups ensuring the tape was taken off site daily.• Resolved desktop issues including the support of the software used.• Installed new PCs when replacements were necessary.