Chris Beech Email & Phone Number

Comox, British Columbia, Canada

The Royal Canadian Marine Search & Rescue is a volunteer marine search and rescue organization that is an integral part of the Canadian Search and Rescue (SAR) system. Station 60 Comox is one branch of RCM-SAR. The men and women of Station 60 Comox are made up of dedicated community members who volunteer their time to be trained in marine SAR and boating safety education in order to better serve the people of the Comox Valley and save lives on the water. The RCM-SAR and Station 60 Comox’s mission is to provide a volunteer marine rescue service and to promote public boating safety education and prevention.Station 60 Comox’s goals are:to save 100 % of lives at riskto reduce the number and severity of SAR incidentsto promote marine safetyto support the Canadian Coast Guardto provide a humanitarian serviceto maintain the highest professional standardsto promote dedication and pride of membershipStation #60 is always looking for new members who currently have their PCOC card. Full training is provided in the classroom and on the water. Meetings are held on the second Monday of every month. For further information, email membershipIn event of Emergency Call …. Joint Rescue Coordination Centre – 1 800-567-5111

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Taking time to take stock of opportunities that align with my personal passions and future goals.

Edmonton, Canada Area

Supporting our customers through key initiatives that guide, coach, and measure our technicians to deliver a consistent superior customer experience.Key Accomplishments• Key facilitator for Edmonton new hires on Basic I&R course with adhoc facilitation for all other courses in the curriculum. • Designed and developed small portable test stations for field test tools training.• Key member to bring ASAP Mobile to all field technicians • Mentored technicians one-on-one and in team settings to bring “skill” and “will” together for a better customer experience• Coached technicians and managers on repeat reduction strategies and practices• Compliant on all safety courses and inspections• Designed and Created labs for Residential Structured Wiring course• Active SME on all course content updates and new development• Creation of beta tracking tool leading to evolution of ROAR tool

Responsibilities • Working with teams or leading streams for End to End improvements in process, tools, and applications development including;a. Bridge Tap removal processb. Aircard performance issuesc. Acquisition and implementation of new VPN (Cisco) for field forces with session persistence and Network roamingd. SMB- Due Date and Appointments Met improvement stream (initial stages)e. Lead CSD in the implementation of BlackBerry connectivity as secondary field device.WFM• Creating and developing new training materials for WFM application for all user groups.• UAT testing of WFM applications and use cases• Part of stakeholder group representing CSD West in application design• Delivery of WFM training to technicians and Managers • Maintain database and Web Page for new application training material.• Field trials of tablets for field techniciansAccomplishments• Successfully initiated and saw resolution to new HSPA network issues on Huawei aircards to improve performance• Phased rollout push of AnyConnect client to all CSD West technicians with a purpose built client specific to their unique requirements.• Created many defects in UA testing to ensure proper field functionality• Very successful face to face training program of WFM application (Rendezvous) to ~2000 field technicians, Managers and Dispatchers in BC and Alberta• Maintained special support line 310-4CSD for post launch dates and during transition periods.• New mobile FieldLink application specific for use on BlackBerry devices.

Edmonton, Canada Area

Responsibilities • Assumed lead role in the evolution of the FieldLink application to current end state• Chair steering committee for FieldLink application• Initiate change releases and UAT for all updates and enhancements• Develop and maintain website with updated training aids and videos• Conduct RFI to evaluate ruggedized field laptop systems and mobile middleware solutions. • 24- 7 Tier 3 support for FieldLink application.Accomplishments• Successful release of all new enhancements and updates to FieldLink application. All UA testing post release with regression testing• RFI for new laptop system saw the implementation of solid state hard drives in all new field issued systems. This more robust device has resulted in cost savings in hardware and technician downtime• Absolute support offered on application resulting in minimal application outages.

Edmonton, Canada Area

Responsibilities• Provide assistance to desktop support with the Tech Refresh initiative for northern Alberta, I&R, Cable Repair and Network techs. Traveling to each work center in 780 geographical area. Transferring laptop data during off hours to eliminate tech downtime, aiding in cost effective operations.Accomplishments• Greater understanding of emerging technologies and IT concepts while working across a diverse spectrum of departments. • Giving “Superior Service Experience” by delivering a quality product to field forces within time and budgetary constraints.

Sherwood Park/Edmonton

• Front line liaison between the TELUS team and its customers, offering them the best solutions to their specific needs.• Install and repair ADSL, voice, Centrex, coin circuits for residential and business customers in urban and rural settings.• Tested and repaired main and service cables.• Provide customers with accurate cost estimates containing both material and labor costs.• Maintained digital carrier systems such as DMS, Lynch, UMC, Timespan, DM32S, Fiber-link, Nokia and Stinger.• On many occasions I have accepted the role of acting Field Manager for periods from days to months• Participated in University of Alberta switch cutover of 2001. Truly a spirited teamwork endeavor.• Completed two tours at Edmonton control center (NDMC) as Loader/Dispatcher.• Cross training of new personnel.• Outgoing member on local Health and Safety committee.• Responsible for the upgrading and maintenance of outside plant facilities.• Provide inventory systems and procedures to upgraded plant.• Employ a wide variety of testing to ensure highest grade product.Accomplishments• Received many letters of commendations from satisfied customers.• Organized and completed high volumes of customer calls with accuracy and in a timely manner.• Scored continually high in targeted metrics.• Tested and reported on new tools and equipment for future use by TELUS.• Initiated new forms and procedures to aid in productivity and efficiencies, both internal and external to the company.• Understanding the roles and responsibilities of front line managers working with and through others. • Team mentor for newly hired technicians. • Inspected technician job cycles and provided coaching when needed • Managed numerous customer escalations in technician and supervisory roles.

Project Managemt Fundementals, 21 Credits

Credits towards PMP Certification

Communications Electrician, Communications