Providing technical and document management support for oil & gas clients, maintaining the Document Register and MDR, issuing Document Requests and providing a weekly summary to the Project Management teamManaging the Document Control system for a major overseas client using IPMS, EDMS and Documentum to issue documents, receive transmittals and maintain an archive

Effectively led multi-location QA Team of 16 testers (UK, India and Israel) to test the company’s flagship planning tool ASSET and performance tool OPTIMA/Helix. Day-to-day management of QA Team and liaison with Product Managers and Developers to ensure timely releases to market, and weekly reporting to Executive Management. Responsible for release of department’s software Patches, Emergency Patches, Service Packs and Priority Updates, liaising with external customers, Support & Delivery, Build, Development and QA colleagues to agree content and ensure delivery within SLA timescale.Responsible for establishing and maintaining processes for the UK QA function to ensure ISO 9001 compliance at internal and external audits.Employee Representative during acquisition by TEOCO, acting as key liaison between Aircom International employees and TEOCO management to ensure successful integration.

Successfully managed a global team of administrators, QA and developers during 2 annual IBM flexible benefit enrolments, reducing overall defects by 58%.Produced Business Logic Documents to define benefit eligibility and cost of each flexible benefit for development purposes. Created UAT test scripts and test populations and manually tested website content (HTML, ASP) and cost calculations. Logged and retested defects in Test Director/Quality Center.Improved testing efficiency of Flexible Benefits Department by developing new Testing Strategy, and co-ordinated testing of a new flexible benefits platform.

• Created/executed UAT test scripts for Profund pension software• Mentored and trained foreign staff following outsourcing of operations

• Created models and procedures to improve efficiency of actuarial valuations• Coded calculations for implementation to major UK client• Prepared budgets and timetables for pensions department• Performed benefit calculations for occupational pension schemes

• Responsible for pension department modelling using Excel, VB & Access• Successfully managed team workloads within budgets and timescales• Managed valuation data acceptance system for pensions department• Appraised team members and developed training modules for junior staff• Performed actuarial valuations and calculations for UK pension schemes